Isa Emre Elvermez
Operations Manager
Torrance,CA
Summary
Dynamic professional with over 18 years of experience in operations management. Skilled in developing training programs, implementing innovative strategies, and leading teams to solve complex operational challenges, ultimately driving customer satisfaction and business growth.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Ukay Delivery Service
Commerce, California
07.2007 - Current
- Managed operation tasks with dedicated team managers and resolved their issues with contractors and employees.
- Oversaw team performance and addressed operational challenges effectively.
- Trained dispatchers to coordinate challenges in Los Angeles, Manhattan NY and Miami FL.
- Trained Dispatchers for OTR delivery team. Made sure delivery dates and timelines matches to DOT logbooks and FMCSA regulations.
- Coordinated logistics to optimize route planning and resource allocation.
- Developed training programs to enhance employee skills and knowledge.
- Implemented process improvements to streamline operations and reduce delays.
- Monitored the inventory team to ensure accuracy with our vendors.
- Evaluated vendor performance to maintain quality standards in service delivery.
- Resolved any escalated customer complaints in a timely manner, while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs with managers and provided feedback on their progress toward meeting goals.
- Ensured compliance with safety regulations, and maintained a safe work environment for all personnel.
- Identified areas of deficiency, and performed root-cause analysis to solve problems.
- Coordinated with other departments, including sales, marketing, finance, and human resources to ensure efficient operations.
- Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service.
- Implemented policies, standard operating procedures, and managed quality, customer service, and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Oversaw financial management, budget management, accounting, and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated cross-functional teams to ensure the timely delivery of products and services.
- Delegated work to staff, setting priorities, and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed insurance denials and appeals, rejected claims when necessary.
- Evaluated insurance coverage needs for the organization's assets.
- Reviewed insurance policies to ensure compliance with state regulations.
- Oversee applications, permits, licenses, insurance policies.
- Utilized various software and tools to streamline processes and optimize performance.
- Performed and maintained state MC and FMCSA DOT compliance audits on the company authority. Making sure proper and accurate insurance policies are maintained.
- Oversee outside contractors, Mc, and USDOT authorities. Set a top-notch line of acceptance for contractors to work with the company.
- Worked with worker’s Compensation attorneys and policies to insure best practices implemented to ensure safety in the workforce.
- Collaborated with auditors during financial review processes.
- Provided support in month-end closing activities and reporting.
- Ensured compliance with accounting policies and procedures consistently.
- Communicated with senior accounting staff about discrepancies, and devised plans to reconcile financial issues.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Assisted with external audits conducted by accounting firms.
Accounting Manager
Ukay Furniture Delivery Service
Carteret, New Jersey
07.2004 - 08.2007
- Processed invoices and expense reports for timely payment.
- Reconciled bank statements to ensure consistency with financial reports.
- Assisted in preparing financial reports for management review.
- Collaborated with delivery teams to resolve billing discrepancies promptly.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Prepared weekly payroll for team of salaried and hourly employees.
- Assisted with external audits conducted by accounting firms.
- Managed the company's employee payroll and outside contractors across the country weekly.
- Analyzed financial statements to identify trends and make recommendations for improvement.
- Coordinated with external auditors to facilitate annual auditing process like FMCSA and DOT Regulations.
Warehouse Assistant
Ukay Furniture Delivery Service
Carteret, New Jersey
01.1999 - 05.2004
- Sorted and organized inventory within the warehouse staff for easy access.
- Operated forklifts and pallet jacks to move heavy items safely.
- Managed maintaining cleanliness and safety standards throughout the warehouse area.
- Collaborated with team members to ensure timely order fulfillment.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Assisted in training new staff on warehouse procedures and safety protocols.
- Documented incoming and outgoing shipments accurately for inventory control.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Managed the organization of warehouse racks to ensure efficient storage of goods.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Received and processed incoming orders, ensuring the accuracy of information.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Conducted timely and accurate inventory counts to maintain current supply records, and facilitate smooth ordering.
- Operated a forklift to move materials around the warehouse safely.
- Assisted in developing strategies for improving the efficiency of daily operations.
Education
Business Administration -
Rutgers University
New Brunswick, New Jersey, NJ 09.2000 - 06.2005
Skills
- Process improvement
- Supply chain management
- Inventory control
- Vendor evaluation
- Communication with team
- Creating a positive workplace
- Experience challenges with the team to find root causes Solving problems as a team
Languages
English
Native/ Bilingual
Timeline
Operations Manager
Ukay Delivery Service
07.2007 - Current
Accounting Manager
Ukay Furniture Delivery Service
07.2004 - 08.2007
Business Administration -
Rutgers University
09.2000 - 06.2005
Warehouse Assistant
Ukay Furniture Delivery Service
01.1999 - 05.2004