Isaganie Sacdalan Jr.
Obando Bulacan
Summary
Versatile Billing Coordinator bringing 2 years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable, and goal-focused.
Overview
13
13
years of professional experience
Work History
Finance Coordinator (Virtual Assistant)
The Gender Confirmation Center
09.2022 - Current
- Our practice's goal is for patients to know what to expect at every stage of their surgery scheduling process
- Letting the patients know the cost of their procedure and other fees that may be incurred
- Assist patients after surgery if they have billing questions or issues with insurance claims
- Also works with billing companies and health plans when there are billing issues that require investigations, documentation, and other requirements to receive insurance payment for claims.
- Managed accounts payable and receivable activities, ensuring prompt payments while maintaining strong vendor relationships.
- Maintained compliance with regulatory requirements through diligent record-keeping and thorough documentation practices.
HR & Payroll Associate (Flexr)
KMC MAG SOLUTIONS
01.2021 - 01.2022
- Assist workers with their payment queries
- Calculate taxes, contributions, holiday payments, leave such as paternity leave and maternity leave, absences, worker's time and attendance
- Conduct inductions over the phone
- Conduct the on-boarding process over the phone
- Assist workers with their Right to work documents to ensure they are legally working and compliant with the requirements of the UK Government.
HR and Payroll Associate
Alwaha Contracting & Trading
01.2019 - 01.2020
- Gathering information on hours worked for each employee
- Calculate the correct amount incorporating overtime, deductions, and additions with assistance of a computer system
- Seeking approvals from upper management for payments
- Prepare Payroll reports for upper management, finance department
- Preparing and calculating Full and Final Settlement of Employees
- Preparing and calculating Annual Leave of Employees
- Address issues and questions regarding payroll from employees and superiors
- Keep track of hourly rates, wages, compensation benefit rates, new hire information
- Support all internal and external HR related inquiries or requests.
HR & Payroll Associate (UK-based client)
Anderson Group BPO Inc.
01.2016 - 01.2019
- Assist workers with their payment queries
- Calculate taxes, contributions, holiday payments, leave such as paternity leave and maternity leave, absences, worker's time and attendance
- Conduct inductions over the phone
- Assist workers with their Right to work documents to ensure they are legally working and compliant with the requirements of the UK Government
- Monitor live and recorded calls for customer service representatives in regard to payroll services and inquiries
- Provide feedback and coaching to customer service representatives on the areas they are at best and when there are areas of improvement
- Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
- Streamlined payroll processing by implementing efficient data management and accurate calculations.
- Maintained confidentiality of sensitive employee information, adhering to strict privacy guidelines.
Accounting specialist
Concentrix
01.2013 - 01.2015
- Managed the company finances with QuickBooks
- Maintain Various bank account records and reconcile bank accounts
- Maintain and update the chart of accounts
- Perform a reconciliation of all accounts to ensure accuracy
- Provide clerical and administrative support to the company as requested
- Recording, and posting transactions for accounts payable/receivable and payroll
- Prepare and process monthly, quarterly, and annual tax reports and file them to IRS.
- Input financial data and produced reports Quickbooks.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
Customer Service Representative
Teleperformance
01.2012 - 06.2013
- Answer Billing Queries of the customers
- Troubleshoot technical issues of the customers
- Offers products and services to the customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor's Degree - Financial Management
Colegio de San Juan de Letran - Intramuros Manila
01.2023
Skills
- Customer service, problem-solving skills, and dependability
- Positive attitude, Speed and efficiency
- Attentive listening, and empathy
- Excellent communication and interpersonal skills
- Time management, persistence, and patience
- Knowledgeable in Excel, Microsoft Word, Microsoft PowerPoint, and different CRMs
Timeline
Finance Coordinator (Virtual Assistant)
The Gender Confirmation Center
09.2022 - Current
HR & Payroll Associate (Flexr)
KMC MAG SOLUTIONS
01.2021 - 01.2022
HR and Payroll Associate
Alwaha Contracting & Trading
01.2019 - 01.2020
HR & Payroll Associate (UK-based client)
Anderson Group BPO Inc.
01.2016 - 01.2019
Accounting specialist
Concentrix
01.2013 - 01.2015
Customer Service Representative
Teleperformance
01.2012 - 06.2013
Bachelor's Degree - Financial Management
Colegio de San Juan de Letran - Intramuros Manila
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