Summary
Overview
Work History
Education
Skills
Languages
Leadership
Operations
Financial
Additional Participation
Timeline
Generic
Isai Olivera

Isai Olivera

Miami,FL

Summary

Over 25 years of progressive experience in strategic planning, improving operational efficiency, team building, and project management for the Theater and Restaurant industries. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction to increase the bottom line. Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.

Overview

27
27
years of professional experience

Work History

Regional Operations Director

CMX Cinemas
01.2016 - Current
  • Able to provide on-going direction, coaching, and development of management teams to ensure the ultimate entertainment experience for guests, employment experience for team members, and maximum results in sales and profits. Provides regular and routine facility visits to ensure the quality of all operational standards exceeds the expectations of our guests and the company. Demonstrates and ensures the company philosophy, culture, and values are consistently applied in all areas of daily operations. Assures company policies and procedures are known and consistently upheld in operations.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Traveled to over 14 locations per week to manage each store and perform reviews of individual managers and employees.
  • Developed processes to save on costs and prevent losses.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Drove revenue growth in region by identifying and capitalizing on new market opportunities.
  • Coordinated disaster recovery efforts, minimizing downtime and operational disruptions in times of crisis.
  • Improved customer satisfaction across region, implementing customer service training for frontline staff.
  • Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
  • Enhanced team productivity and morale with targeted leadership development programs.
  • Led cross-functional teams to streamline project delivery, ensuring all regional projects were completed on time and within budget.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Maintained strict compliance with industry regulations and standards, conducting regular audits and training sessions.
  • Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.
  • Spearheaded regional operations overhaul, significantly improving operational efficiency by redesigning workflow processes.
  • Conducted in-depth market analysis to inform strategic decision-making and identify growth opportunities.
  • Developed comprehensive risk management strategies to protect company's assets and reputation.
  • Established performance goals for each department, monitoring progress towards objectives on a regular basis.
  • Maintained high safety standards throughout the region, minimizing accidents and incidents.
  • Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
  • Developed strong relationships with key stakeholders, ensuring continued business success.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Implemented cost-saving measures, leading to significant reductions in operational expenses.
  • Streamlined regional operations by implementing efficient processes and procedures.

General Manager

Cobb Dolphin 19
01.2014 - 01.2016
  • General Manager experience in an upper casual or white tablecloth, high volume restaurant environment. A blend of experience in both corporate chain and independently owned concepts. Track record demonstrated with solid experience and knowledge in training and development, coaching and corrective action, guest service, business development driving/attracting business, P&L impact / cost controls; quality standards; building relationships with staff, superiors, and guests - teamwork. Passion for and commitment to the restaurant/theater industry. Entrepreneurial attitude and approach to thinking required to lead an emerging concept/brand by embracing critical thinking, quest for continuous improvement, and innovation. Ability to make decisions and take responsibility, even without a clear precedent or direction. Strong interpersonal skills, with the capability to clearly articulate directions and expectations to staff and management, with a sincere desire to build, coach, and develop successful teams. Commitment to fostering an environment of superior guest service and quality; ability to successfully resolve guest service issues. Able to provide technical aptitude and computer literacy, including operating point-of-sale software, scheduling software, MS Word, and MS Excel.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

General Manager

Cobb Grand 18
01.2010 - 01.2014
  • General Manager experience in an upper casual or white tablecloth, high volume restaurant environment. A blend of experience in both corporate chain and independently owned concepts. Track record demonstrated with solid experience and knowledge in training and development, coaching and corrective action, guest service, business development driving/attracting business, P&L impact / cost controls; quality standards; building relationships with staff, superiors, and guests - teamwork. Passion for and commitment to the restaurant/theater industry. Entrepreneurial attitude and approach to thinking required to lead an emerging concept/brand by embracing critical thinking, quest for continuous improvement, and innovation. Ability to make decisions and take responsibility, even without a clear precedent or direction. Strong interpersonal skills, with the capability to clearly articulate directions and expectations to staff and management, with a sincere desire to build, coach, and develop successful teams. Commitment to fostering an environment of superior guest service and quality; ability to successfully resolve guest service issues. Able to provide technical aptitude and computer literacy, including operating point-of-sale software, scheduling software, MS Word, and MS Excel.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented operational strategies and effectively built customer and employee loyalty.

AGM

Dolphin 19
01.2007 - 01.2010
  • Management with experience in the theater, retail, hospitality, and restaurant industries, in high volume setup. Able to demonstrate knowledge & experience in the following areas: Building, coaching, and developing a team. Hands-on leadership style. Coaching and corrective action. With an understanding and skillful with: Guest services & problem solving. Business Development - Driving/attracting business. P&L impact - Cost controls, quality standards. Teamwork: Building relationships with staff, superiors, and guests. Passion for and commitment to the theater/restaurant industry. Entrepreneurial attitude and approach to thinking required to lead an emerging concept/brand (i.e., sees big picture, embraces critical thinking, quest for continuous improvement, innovative). Ability to make decisions and take responsibility for them, even when there isn’t a clear precedent or direction. Strong interpersonal skills, with the ability to clearly articulate directions and expectations to staff and management and has the sincere desire to build, coach, and develop successful teams. Commitment to fostering an environment of superior guest service and quality; ability to successfully resolve guest service issues. Basic technical aptitude and computer literacy to include the ability to operate point-of-sale software, scheduling software, MS Word, and MS Excel.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Manager

Dolphin 19
01.2002 - 01.2007
  • Management with experience in the theater, retail, hospitality, and restaurant industries, in high volume setup. Able to demonstrate knowledge & experience in the following areas: Building, coaching, and developing a team. Hands-on leadership style. Coaching and corrective action. With an understanding and skillful with: Guest services & problem solving. Business Development - Driving/attracting business. P&L impact - Cost controls, quality standards. Teamwork: Building relationships with staff, superiors, and guests. Passion for and commitment to the theater/restaurant industry. Entrepreneurial attitude and approach to thinking required to lead an emerging concept/brand (i.e., sees big picture, embraces critical thinking, quest for continuous improvement, innovative). Ability to make decisions and take responsibility for them, even when there isn’t a clear precedent or direction. Strong interpersonal skills, with the ability to clearly articulate directions and expectations to staff and management and has the sincere desire to build, coach, and develop successful teams. Commitment to fostering an environment of superior guest service and quality; ability to successfully resolve guest service issues. Basic technical aptitude and computer literacy to include the ability to operate point-of-sale software, scheduling software, MS Word, and MS Excel.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.

Assistant GM

Comasa S.A
01.1999 - 01.2001
  • Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing location expenses. Grew sales by implementing an unlimited aisle. Prepared daily work schedules for and assigned tasks to 15+ employees, scheduled deliveries, and enforced company policy. Tracking mystery shoppers, accordingly, working closely with obtained feedback to lead the team to increase guest satisfaction while increasing morale in our team members. Exceeded sales targets by EOY in 2,000. Handled guest issues accordingly. Applied KPI knowledge to make strategic decisions that lead to exceeding sales, guests, and staff satisfaction. Reviewed store P&L with Store GM to reduce costs in several areas. Monitored sales transactions and ensured sales procedures were followed properly. Managed staff recruitment and onboarding leading.
  • Streamlined communication between departments for improved efficiency and smoother operations.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Mentored and motivated team members to achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Conducted regular inspections of facilities ensuring cleanliness and proper maintenance were always maintained at optimal levels.
  • Developed a high-performing team through effective recruitment, training, and performance evaluations.
  • Managed inventory control processes to optimize stock levels, reduce waste, and maintain product quality.
  • Maintained accurate records of all transactions including revenue generation activities such as cash handling and credit card processing.
  • Provided support during staff shortages by stepping in to fill various roles as needed within the establishment.
  • Addressed customer complaints promptly by providing appropriate resolutions that upheld the company''s reputation for excellent service standards.
  • Increased overall guest satisfaction by implementing efficient operational strategies and enhancing customer service experiences.
  • Implemented cost-saving measures by identifying areas of wastage and developing sustainable solutions.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among employees.

Education

Bachelor - Industrial Engineering Technology

Universidad Tecnologica De Panama
Panama, Panama
01.2001

Skills

  • Multilingual in Spanish, English, and mildly proficient in Hebrew
  • Moderately skilled in all aspects of a computer
  • Problem solving
  • Ability to apply measures that will increase sales and reduce costs
  • Experienced public speaker
  • Ability to work with and lead a team
  • Exceptional customer service
  • Self-starter, self-motivating, and self-managing
  • Can clearly and concisely communicate, both verbally and in writing
  • Excellent planning, organizing, delegation, and multi-tasking skills
  • Able to work in a fast-paced, high-energy environment
  • Ability to implement short and long-range strategy while achieving day-to-day results
  • Dedicated to guest-first mentality, genuine hospitality, and guest engagement
  • Demonstrated proper dedication to the team member experience, recognizing the significant value this has on the guest experience
  • Knowledge of and the ability to use a personal computer, as well as Microsoft Office Suite
  • Thorough understanding of and ability to effect impact on financial statements
  • Strong supervisory, leadership, and people development skills
  • Demonstrated ability to interact easily with diverse groups of people
  • Operational efficiency
  • Excellent interpersonal skills
  • Outstanding communication skills
  • Key performance indicators
  • Report writing experience
  • Strategic planning
  • Budgets
  • Operational controls development
  • Safety protocol
  • Teamwork and collaboration
  • Cost reduction
  • Relationship building
  • Policy development and enforcement
  • Operations oversight
  • Customer service
  • Goal setting
  • Revenue generation
  • Decision-making
  • Cost analysis and savings
  • P&L management
  • Budget control
  • Business forecasting
  • Needs assessment
  • KPI tracking
  • Sales strategies
  • Data analysis

Languages

English
Full Professional
Spanish
Native or Bilingual
Hebrew
Elementary

Leadership

Ensures the flow of open communication and understanding between corporate office disciplines and operations. Promotes and advances the Company's philosophies, values, culture, and business standards throughout all levels of management within the Region. Participates in the hiring and development of all managers, chefs, and Ops Technicians within the Region. Leads the recruitment, hiring, and training of all General Managers, Ops technicians, and Executive Chefs. Conducts hands-on training of General Managers as applicable. Promotes a team building and cooperative work environment that maximizes productivity and morale within the Region. Coaches, mentors, and develops high-potential General Managers, Ops Technicians, and Chefs within the Region via succession planning for building the bench for future growth. Ensures smooth new leadership transitions within locations as applicable. Regularly visit each facility in the Region, including weekend visits. Ensures the sharing of best practices throughout the Company. Teaches and ensures company brand protection in every facet of use: operations, marketing, events, public relations, etc. Ensures productive and efficient coordination and communication between operations teams and corporate departments to ensure collaborative, "service-oriented" work efforts are achieved and maintained.

Operations

Conducts, reports on, and ensures immediate and permanent corrective action is taken, as identified from locations' Operational Assessments, Secret Shopper Reports, and all other forms of operational feedback received. Ensures quality of excellence is achieved in every facet of the business, including but not limited to guest service, food quality, location ambiance, cleanliness, repair and maintenance, safety, and organization. Ensures full compliance, execution, and ultimate success of all corporate initiatives, procedures, policies, and strategies. Establishes, communicates, monitors, and achieves quarterly location and region goals. Contributes to company direction and standards through active participation in strategic meetings and presenting well-thought out ideas. Assists/leads all new store openings as assigned. Ensures all managers and chefs have the proper tools to provide the ultimate guest and team member experience. Ensures thorough and comprehensive training programs are used and effective for all team members and management positions.

Financial

Partners with Location level management to ensure implementation of brand-appropriate initiatives and creative ideas that drive incremental sales and attendance/traffic growth. Positively impacts strong financial performance of units. Ensures training and complete compliance with all aspects of financial controls within the Region. Partners with theatre managers on proactive goal setting, planning, implementation, and assessment to achieve high-impact improvements and/or results. Reviews financial statements, sales, and other performance data with location managers and takes corrective action as required. Ensures monthly financial statement questions/comments/corrections are submitted to corporate and receive comments.

Additional Participation

  • Manager of the Year in 2009.
  • General Manager of the Year 2013.
  • Oz Principles, Partners in Leadership Accountability Training 2010.
  • The Ritz-Carlton Hotel Training 2011.
  • Disney Coaching and Development Program Training 2012.
  • The Outer/Inner Ring, Accountability Sequence Training 2014.
  • NATO's 2022 Advisory Board Scholarship Committee.

Timeline

Regional Operations Director

CMX Cinemas
01.2016 - Current

General Manager

Cobb Dolphin 19
01.2014 - 01.2016

General Manager

Cobb Grand 18
01.2010 - 01.2014

AGM

Dolphin 19
01.2007 - 01.2010

Manager

Dolphin 19
01.2002 - 01.2007

Assistant GM

Comasa S.A
01.1999 - 01.2001

Bachelor - Industrial Engineering Technology

Universidad Tecnologica De Panama

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