Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
SalesAssociate

Isai Sayeg

Phoenix,AZ

Summary

Quality assurance professional with extensive experience in maintaining high standards and driving continuous improvement initiatives. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in quality control processes and excellent communication skills valued by employers.

Overview

7
7
years of professional experience

Work History

Quality Lead

HelloFresh
02.2023 - Current
  • Managed a team of 25+ quality inspectors to ensure consistent adherence to industry standards and company policies.
  • Trained new Quality Associates on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Contributed to launching the largest HelloFresh distribution center (430,000 sq ft) & a quality team of 120 personnel.
  • Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products.
  • Implementing quality control procedures to ensure the highest level of food safety and customer satisfaction with all team members
  • Developed and maintained relationships with external quality control departments and regulatory agencies to stay current on industry standards and regulations
  • Conducted regular audits of food production processes to identify areas of improvement and adherence to the Food Quality Plan, Food Safety Plan, HACCP, and company SOP's.
  • Collaborated with procurement on escalations such as product rejections and product traceability.

Quality Associate

HelloFresh
01.2022 - 02.2023
  • Assisted in areas for Receiving, Kitting, Assembly with quality knowledge for best ingredients being used for customers.
  • Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
  • Mentored junior Quality Associates, sharing knowledge and best practices to foster a collaborative work environment centered around continuous improvement.
  • Fixed identified issues to increase productivity and boost workflows.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Stock Lead

Hollister Co.
02.2020 - 12.2021
  • Maintaining above and beyond stockroom standards for managers and associates alike
  • Optimization of all products in the stockroom from the current and incoming inventory by every category; size, and style
  • Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
  • Fully trained 20+ associates to sensor, organize, and assist other associates as well as helping customers find items they are requesting
  • Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
  • Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
  • Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.

Stock Associate

Hollister Co.
01.2018 - 01.2020
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Trained new associates to our store standards and continuously replenished our store's inventory of bags for customers as well as products throughout each day.
  • Enhanced stockroom efficiency by organizing shelves and storage areas for easier product access.
  • Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.

Brand Representative

Hollister Co.
08.2017 - 12.2017
  • Increased brand awareness by conducting product demonstrations and engaging with customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Always greeted customers every time customers come into the store and let them know that I can assist with sizing, color coordination or full outfits.

Education

Bachelors of Science - Game Production

COLLINS COLLEGE
Phoenix, Arizona

Skills

  • Cross-Functional Teamwork
  • Team Leadership
  • Product Inspection
  • Process Improvement
  • Quality Training
  • Quality Issue Identification
  • Adaptability and Flexibility
  • Continuous quality improvement
  • Quality control data compilation
  • Data Analysis

Accomplishments

HOLLISTAR, October, 2018

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quality Lead

HelloFresh
02.2023 - Current

Quality Associate

HelloFresh
01.2022 - 02.2023

Stock Lead

Hollister Co.
02.2020 - 12.2021

Stock Associate

Hollister Co.
01.2018 - 01.2020

Brand Representative

Hollister Co.
08.2017 - 12.2017

Bachelors of Science - Game Production

COLLINS COLLEGE

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Isai Sayeg