Isaiah Accime
Everett,MA
Summary
I am a motivated college student studying business with professional experience in customer service and retail. Strong background in working with diverse teams, assisting customers, and managing daily operations. Focused on building a versatile skill set for future career growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Speedway
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy and understanding
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Working at fast pace while multitasking.
Admissions Ambassador
Salem State University
10.2024 - 12.2024
- Participated in training sessions for continuous professional development and staying current on industry trends.
- Participated in admissions events which brought large numbers of prospective students to campus.
- Increased enrollment rates by conducting engaging campus tours for prospective students and their families.
Customer Service Associate
Walgreens
05.2024 - 08.2024
- Helped over 100s of customers every day with positive attitude and focus on customer satisfaction.
- Increased team productivity with effective communication and coordination of tasks.
- Maintained a high level of product knowledge, providing accurate information to customers.
Grocery Clerk
Market Basket
10.2022 - 10.2023
- My first job
- Stocked shelves and organized merchandise displays for easy retrieval.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
BBA - Business Administration And Management
Salem State University
Salem, MA06.2028
High School Diploma -
Everett Highschool
Stoneham, MA06.2024
Skills
- I am committed to my work and making sure I complete my task when needed
- I excel at understanding new tasks and adapting to new job environment
- Customer service
- Team development
- Quality control
- Sales expertise
- Store maintenance
- Problem resolution
Languages
English
Full Professional
Timeline
Admissions Ambassador
Salem State University
10.2024 - 12.2024
Customer Service Representative
Speedway
09.2024 - Current
Customer Service Associate
Walgreens
05.2024 - 08.2024
Grocery Clerk
Market Basket
10.2022 - 10.2023
BBA - Business Administration And Management
Salem State University
High School Diploma -
Everett Highschool
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