Isaiah Alexander
Killeen,TX
Summary
Dynamic and results-driven professional with experience at HEB Warehouse, excelling in warehouse operations and inventory management. Proven ability in heavy lifting and problem-solving, ensuring safety compliance and efficiency. Recognized for exceptional communication skills and a disciplined approach, contributing to streamlined processes and enhanced team collaboration.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
HEB Warehouse
Temple, TX
05.2025 - 12.2025
- Operated forklifts and pallet jacks to transport goods efficiently throughout warehouse.
- Managed inventory by accurately tracking stock levels and organizing storage areas.
- Assisted in unloading shipments, ensuring proper handling of products to maintain quality standards.
- Conducted regular inspections of equipment to ensure safety compliance and operational readiness.
- Maintained cleanliness and organization of workspaces, adhering to safety protocols at all times.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Customer Care Representative
Teleperformance USA
Killeen, TX
12.2023 - 03.2025
- Resolved customer inquiries effectively through multiple communication channels, enhancing overall satisfaction.
- Assisted in troubleshooting technical issues, providing timely solutions to improve user experience.
- Documented customer interactions accurately in CRM system, ensuring data integrity and follow-up efficiency.
- Collaborated with team members to streamline processes, reducing average resolution time for customer queries.
- Developed knowledge base articles to improve self-service options for customers, increasing accessibility to information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Education
Associate of Arts - Business Administration And Management
Austin Community College
Austin, Texas, TXHigh School Diploma -
Killeen High School
Killeen, TX06.2023
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Team collaboration
- Order picking and processing
- Warehouse operations
- Pallet jack handling
- Shipping and receiving
- Data entry
- Warehouse equipment maintenance
- Microsoft Excel
- Microsoft outlook
- Time management
- Multitasking and organization
- Decision-making
Timeline
Warehouse Worker
HEB Warehouse
05.2025 - 12.2025
Customer Care Representative
Teleperformance USA
12.2023 - 03.2025
Associate of Arts - Business Administration And Management
Austin Community College
High School Diploma -
Killeen High School