Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Isaiah Anderson

Petersburg,VA

Summary

''Detail-oriented experienced in administrative settings.'' //Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.//. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated cyber security student seeking to learn and gain hands-on experience from any opportunity.

Overview

3
3
years of professional experience

Work History

Data Entry Analyst

Eat The 80
Gainesville, FL
01.2023 - 06.2023
  • Collected, tracked and evaluated current business and market trend data.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.a
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Assisted with research projects by gathering, analyzing, and summarizing data.
  • Analyzed large amounts of information quickly and accurately under pressure.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Verified accuracy of data entered by comparing it to source documents.

Customer Service Representative

Walmart
Stafford, VA
02.2022 - 12.2022
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • fluent with language translation
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed customer account changes with proprietary software.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Audited customer account information to identify issues and develop solutions.
  • Oversaw warranty counseling process to manage expense controls.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Operations Manager

hungry market Place /kylers a+
Arlington, VA
03.2020 - 12.2022
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Responded to information requests from superiors, providing specific documentation.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Crafted operations best practices using audits and project management team feedback.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Trained kitchen workers on culinary techniques.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Designed tools and scripts to provide support to projects as per requirements.
  • Analyzed customer feedback from surveys and analytics data to improve overall user experience.

Education

Some College (No Degree) - Computer And Information Systems Security

Richard Bland College
Petersburg, VA

Skills

  • Advanced Clerical Knowledge
  • Document Processing
  • Error Identification
  • AR/AP
  • Collecting Information
  • Maintains Confidentiality
  • Document Preparation
  • Professional and Mature
  • Critical Thinker
  • Administrative Support

Accomplishments

  • AQUA SCAPE LAND AND NATURE
  • STEM's morehouse college Entry to tech program
  • played overseas for euro pro basket\
  • food architecture/ catering award winner

Affiliations

  • Taking online courses/learning on codecademy,codingdojo,etc
  • knowledge in Devops, It Management, ITIL,STEM and expanding.
  • ethical hacking
  • website development
  • cooking/baking

Timeline

Data Entry Analyst

Eat The 80
01.2023 - 06.2023

Customer Service Representative

Walmart
02.2022 - 12.2022

Operations Manager

hungry market Place /kylers a+
03.2020 - 12.2022

Some College (No Degree) - Computer And Information Systems Security

Richard Bland College

Similar Profiles

CREATE PROFILE
Isaiah Anderson