Isaiah Baez
Brooklyn,New York
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Reliable leader with expert team leadership, planning and organizational skills built during work experience. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Uses independent decision-making skills and sound judgment to positively impact company success. Safety-conscious team member with excellent communication skills and eye for detail. Physically dexterous to monitor environment through advanced security cameras. Skilled at handling and resolving conflicts professionally. Eager to continue learning new and improving current skills to becoming a successful being in any business environment.
Overview
8
8
years of professional experience
Work History
Helper Transitioned to Driver
FEDEX GROUND
Brooklyn, NY
03.2021 - 03.2023
- Helper promoted to driver
- Assist driver in loading truck to route standard
- Learned multiple routes and planned layout in order to complete delivery
- In promotion to driver was responsible for upkeep of organization’s vehicle
- Responsible for basic handling and knowledge of engine maintenance
- Duty to uphold laws of road and having professional presentation in driving and delivering packages,
- Supervised truck for internal theft or breach of security
- Upheld expectations of customer service while delivering packages and high value items
- Reported package damage or delivery issues to driver for swift resolution.
- Scanned and tracked packages for delivery accuracy and security.
- Used proper safety techniques and gear such as lifting straps and hand trucks to move items off truck.
Front Desk/Maintenance Worker
BLINK FITNESS
Brooklyn , NY
11.2019 - 03.2021
- Maintenance of gym equipment, layout and inventory storage
- Ensure sidewalk, entrance, front porch and all training areas are clean and presentable
- Established reception areas and offices at standard for cleanliness and presentation
- Guarantee locker rooms are fully stocked and clean
- Make certain all fitness areas are clean, presentable, and equipment is operating properly
- Performed and Set positive energy and tone of Club
- Facilitate new Member sign up and guest trial transactions
- Maintain levels for cleanliness and organization of all areas in Club
- Ensure safety of Members, Guests and Team
Front Desk
WILLYB FITNESS
Brooklyn, NY
06.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Booked appointments, hosted tours and relayed membership tiers information
- Barista, and vendor product nutrition informant
- Responsible for 5 am opening of facility and implementing protocols for swift opening and handling of facility
- Trained in handling documents for management and appointed meetings
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk
RETRO FITNESS
Brooklyn, NY
12.2018 - 05.2019
- Welcomed, assisted and checked in members
- Entered and updated sensitive customer information during check-ins and room changes.
- Upheld Maintenance of gym equipment and front desk layout
- Executed effective ability to communicate with customers, coworkers and managers.
- Punctual, responsible and CPR/AED certified
- Participated in: - Preparing facility for new willy b business takeover from retro - Deconstructing and reconstructing of gym equipment - Ensured floor layout and design of lobby met owners’ standards - helped remodeled main gym floor
Restaurant Busser
The Sugar Factory
Manhattan, NY
11.2018 - 02.2019
- Part time bus boy
- Attentive to environments needs and restock
- Clear, clean and reset tables
- Mop, sweep floors and clean/organized appointed station and assisted waiters and bartenders in resupplying and food serving
- Responsible to uphold best customer service and professionalism while handling situations
Customer Service, Register
MICHAELS ART STORE
Queens, NY
09.2017 - 05.2018
- Adhered to store operations procedures, implementing visual displays while maintaining appropriate inventory levels, unloaded trucks, receiving and stocking
- Selected to be part of 30 members to set up store for October grand opening of Skyview Center Michaels
- Confirmed proper labeling of finished items and ensured that were packaged properly
- Collaborated in team environments for concepts to maintain continual customer satisfaction
- Worked cash register, cleaned front desk and register area, cleaned and buffed floors
Painter’s Assistant
Colorflo
West Palm, FL
06.2017 - 08.2017
- Responsible for the handling of power sanding equipment to be cleaned and ready for use
- Cleaned equipment with chemical solutions such as paint thinner and mineralspirit
- Worked with different paint coatings such as zinc and poxy paints
- Also masked equipment for sandblasting and paint
- Prepare surfaces, cleaned up job site after work and returned equipment and tools
- adjusted to different obstacles and scenarios with ease to get the job done
Restaurant Coordinator
Dar 525
Brooklyn, NY
10.2016 - 03.2017
- Provide a high level of customer service by working closely with the Director of Culinary Service and
- Executive Director to keep residents happy with all dining services
- Coach and train new and current wait staff
- Assist with planning, preparation, and execution of special events, banquets and theme meals
- Recognize that delivering fine dining experience to guests and residents drives sales and increases revenue
Sales Associate
SNEAKER Q
Brooklyn, NY
05.2015 - 06.2016
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by 5%
Education
High School Diploma -
High School of Applied Communication
Long Island City, NY06.2017
Skills
- Inventory Control Procedures
- Persuasive Selling
- Ability to adapt, adjust and excel in fast paced environments
- Reading Comprehension Skills
- Commercial Driving
- Capable of working with cross-functional teams
- Critical Thinking
- Leadership and team management
- Process Knowledge
- Equipment Efficiency
- Emergency Preparedness
- Project Management
Timeline
Helper Transitioned to Driver
FEDEX GROUND
03.2021 - 03.2023
Front Desk/Maintenance Worker
BLINK FITNESS
11.2019 - 03.2021
Front Desk
WILLYB FITNESS
06.2019 - 10.2019
Front Desk
RETRO FITNESS
12.2018 - 05.2019
Restaurant Busser
The Sugar Factory
11.2018 - 02.2019
Customer Service, Register
MICHAELS ART STORE
09.2017 - 05.2018
Painter’s Assistant
Colorflo
06.2017 - 08.2017
Restaurant Coordinator
Dar 525
10.2016 - 03.2017
Sales Associate
SNEAKER Q
05.2015 - 06.2016
High School Diploma -
High School of Applied Communication
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