Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Baileynemard

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

4
4
years of professional experience

Work History

IT Technical Support Intern

Autauga County Technology Center
08.2019 - 05.2023
  • Installed application software and upgrades, virus protection, and drivers.
  • Helped department set up equipment for meetings, events and operations.
  • Helped IT team document core systems configurations, relevant passwords, and system access requirements.
  • Resolved Internet and wireless and wired network access problems.
  • Supported team needs with research and problem-solving abilities.
  • Monitored and logged daily server tasks and reports.
  • Maintained inventory records and documentation for equipment in database.
  • Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

High School Diploma -

Prattville High School
Prattville, AL
05.2023

Skills

  • Diagnostic Testing
  • Staff Assistance
  • Helpdesk Administration
  • Support Services
  • SIEM
  • Component Installation
  • Network Configuration
  • Hardware and Software Repair
  • Security Management
  • VPN Configurations
  • Call Triaging
  • Mobile Device Management

Timeline

IT Technical Support Intern

Autauga County Technology Center
08.2019 - 05.2023

High School Diploma -

Prattville High School

Similar Profiles

CREATE PROFILE
Isaiah Baileynemard