Isaiah Brinkley
Irving,TX
Summary
Results-oriented Assistant GM with a track record of coordinating daily operations and implementing training programs that elevate staff performance. Skilled in building rapport and closing sales, consistently achieving quotas and enhancing customer experiences.
Overview
11
11
years of professional experience
Work History
Assistant GM
Howell's Home Services
02.2022 - Current
- Coordinated daily operations to ensure seamless workflow and service delivery.
- Implemented training programs to enhance staff performance and customer satisfaction.
- Developed standard operating procedures to maintain consistency and quality in services.
- Collaborated with team members to refine sales pitches and improve overall presentation effectiveness.
- Trained new sales representatives on best practices for engaging customers and closing sales effectively.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
- Increased average transaction value by upselling additional products or services based on individual customer needs assessments.
Delivery Coordinator
Loloi Rugs
08.2019 - 12.2021
- Coordinated delivery schedules to optimize efficiency and meet customer expectations.
- Managed communication between suppliers, logistics teams, and customers to ensure timely deliveries.
- Implemented process improvements that enhanced order tracking accuracy and reduced delivery errors.
- Trained new team members on systems and procedures related to order fulfillment and delivery coordination.
- Operated delivery truck safely and efficiently to ensure timely transport of goods.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Maintained accurate logs of deliveries, mileage, and fuel consumption for record-keeping purposes.
Outbound Sales Representative
MCI
05.2015 - 11.2018
- Developed and maintained relationships with clients to drive sales growth.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Analyzed market trends to anticipate shifts in customer preferences, adjusting outbound sales strategies accordingly for continued success.
- Participated in regular training sessions to stay updated on product offerings, market trends, and best practices in outbound sales techniques.
- Increased sales leads by developing and executing effective outbound sales strategies.
- Performed outbound sales and follow-up calling activities.
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
Education
Comp TIA+ - Information And Computer Systems
Per Scholas IT
Dallas, TX01-2020
Skills
- Customer relations
- Operations oversight
- Outbound sales calling
- Building rapport
- Closing techniques
- Product knowledge
- Sales proficiency
- Paperwork management
- Communication and interpersonal skills
Timeline
Assistant GM
Howell's Home Services
02.2022 - Current
Delivery Coordinator
Loloi Rugs
08.2019 - 12.2021
Outbound Sales Representative
MCI
05.2015 - 11.2018
Comp TIA+ - Information And Computer Systems
Per Scholas IT