Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaiah Brinneman

Kingsville

Summary

Dynamic customer service professional with a proven track record at Lowes Home Improvement, excelling in problem resolution and team collaboration. Skilled in fostering positive relationships and enhancing customer satisfaction through effective communication and product knowledge. Committed to maintaining safety regulations while delivering exceptional guest services and support.

Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.

Energetic and empathetic individual with passion for supporting youth in achieving their personal and academic goals. Knowledge of child and adolescent development paired with skills in program planning and relationship building. Dedicated to creating positive impact on young lives through supportive and engaging environments.

Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Herbal Life Brista/Delivery Driver

Shelly Brinneman
01.2022 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Youth Development Professional

Jill Seals, Boys and Girls Club (BGCK)
06.2023 - 05.2024
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.
  • Supervised youth and maintained security for each child under care.
  • Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
  • Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
  • Took part in sports, games, and movie nights with children.
  • Helped set appropriate goals and plans to achieve targets.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Monitored youth behavior and offered guidance and support for positive change.

Customer Service Associate

Lowes Home Improvment
12.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Collaborated with product team to communicate customer feedback, leading to improved product offerings.
  • Enhanced brand image by consistently delivering service beyond expectations.

Education

No Degree - Electrical Engineering

TAMUK
Kingsville, TX
05-2028

High School Diploma -

HM King Highschool
Kingsville, TX
05-2023

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Guest services
  • Stock replenishment

Certification

  • Forklift operator
  • Order Picker operator
  • Narrow Aisle reach truck operator
  • Certified in microsoft word, powerpoint, and excel

Timeline

Customer Service Associate

Lowes Home Improvment
12.2023 - Current

Youth Development Professional

Jill Seals, Boys and Girls Club (BGCK)
06.2023 - 05.2024

Herbal Life Brista/Delivery Driver

Shelly Brinneman
01.2022 - 04.2023

No Degree - Electrical Engineering

TAMUK

High School Diploma -

HM King Highschool

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