Isaiah Buggs
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
MGM Resorts
03.2023 - 04.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
Front End Cashier
Walmart
01.2023 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Cashier
Burger King
08.2022 - 01.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Leader
Regal Cinemas
05.2021 - 06.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Sales Associate
Zumiez
03.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Stock Lead
Shoe Palace
05.2019 - 01.2020
- Optimized warehouse space utilization by reorganizing storage areas based on product demand and seasonality.
- Aided in minimizing stock shortages by proactively identifying low inventory levels and promptly alerting management to initiate replenishment orders.
- Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
- Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
- Streamlined shipment processing by coordinating with delivery teams and promptly unpacking incoming merchandise.
- Expedited customer service inquiries regarding product availability, pricing, or shipment status through effective communication skills.
Cashier
Panera Bread
05.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Parking Attendant
SP+ Parking
06.2018 - 06.2019
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Kept parking lot usage orderly by enforcing parking regulations.
- Monitored parking space availability to direct customers to open spots quickly.
Sales Associate
WSS Warehouse Shoe Sale
06.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma -
San Bernardino High School
San Bernardino, CA06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- POS System Operation
- Upselling
- Guest Relations
- Sales Training
- Payment Processing
Timeline
Sales Associate
MGM Resorts
03.2023 - 04.2024
Front End Cashier
Walmart
01.2023 - 03.2023
Cashier
Burger King
08.2022 - 01.2023
Team Leader
Regal Cinemas
05.2021 - 06.2022
Sales Associate
Zumiez
03.2021 - 11.2021
Stock Lead
Shoe Palace
05.2019 - 01.2020
Parking Attendant
SP+ Parking
06.2018 - 06.2019
Cashier
Panera Bread
05.2018 - 11.2019
Sales Associate
WSS Warehouse Shoe Sale
06.2016 - 06.2018
Diploma -
San Bernardino High School
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