Isaiah Burgess
Jacksonville
Summary
Dynamic and dedicated professional with experience at McDonald's, excelling in customer engagement and teamwork. Proven ability in cash handling and sanitation protocols, ensuring a clean and efficient service environment. Recognized for enhancing customer satisfaction and training new team members to uphold high standards in food preparation and service.
Overview
1
1
Certification
Work History
Crew Member
McDonald's
06.2025 - 11.2025
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Backed up servers by setting up trays and completing some food deliveries.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Completed milkshakes and ice cream desserts for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
White Oak High
Jacksonville, NCSkills
- Cooking
- Workplace efficiency
- Heavy lifting
- Supplies monitoring and restocking
- Sanitation protocols
- Basic math
- Cash handling
- Safety
- Teamwork and collaboration
- Safe food handling
- Food preparation
- Telephone etiquette
- Cleaning and sanitizing
- Valid Driver's license
- Drive-thru operations
- Clear communication
- Safe vehicle operation
- Customer engagement
Certification
Vision Screener
OSHA-10
First Aid
Stop The Bleed
Medical Office Assistant-Core Knowledge
CPR/AED
Timeline
Crew Member
McDonald's
06.2025 - 11.2025
High School Diploma -
White Oak High