Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Burgos

Cheektowaga

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

7
7
years of professional experience

Work History

Operations Manager

AvisBudget Group
05.2023 - Current
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Prepared staff work schedules and assigned specific duties.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Maintained professional working relationships and promoted open lines of communication with staff.
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
  • Managed the operations of a large team, overseeing daily activities and long-term projects.

Sales Supervisor

OfficeDepot OfficeMax
07.2020 - 05.2023
  • Led, directed and motivated sales team to achieve corporate sales objectives.
  • Mentored sales team to use tools and techniques for best sales success.
  • Hired, train, and evaluated personnel.
  • Planned and prepared work schedules, and assigned employees to specific duties.
  • Demonstrated ability to provide direction, guidance, and motivation to team members.

Line Cook

AVI
09.2018 - 05.2022
  • Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation.
  • Managed multiple tasks simultaneously without compromising product quality or service times.
  • Practiced safe food handling procedures in accordance with local health regulations.
  • Supervised work of kitchen staff.
  • Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
  • Planned timing of food production to coordinate with meal serving hours, preserving food quality.

Education

Bachelor of Arts - English Literature & Creative Writing

Thiel College
Greenville, PA
12.2022

Diploma - Engineering

Hutchinson Central Technical High School
Buffalo, NY
06.2018

Skills

  • Detail Oriented
  • Team leadership
  • Decision-making
  • Staff training
  • Workflow optimization
  • Customer retention
  • Problem-solving
  • Operational efficiency
  • Effective Communication
  • Data analysis
  • MS office

Timeline

Operations Manager

AvisBudget Group
05.2023 - Current

Sales Supervisor

OfficeDepot OfficeMax
07.2020 - 05.2023

Line Cook

AVI
09.2018 - 05.2022

Bachelor of Arts - English Literature & Creative Writing

Thiel College

Diploma - Engineering

Hutchinson Central Technical High School

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