Isaiah Cephas

FC Associate L1 | Amazon | 10/2022-Present

• Collaborated successfully with Teammates to efficiency complete a goal in timely manner.
• Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
• Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
• Followed procedures at all times for personal and team safety.
• Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.

Host | Olive Garden | 02/2021-11/2022

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.

To-Go Specialist | Olive Garden | 03/2022-11/2022

• Enhanced customer satisfaction by providing efficient and accurate order processing.
• Reduced wait times for customers, prioritizing timely food preparation and packaging.
• Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.