Isaiah Chambers
Salisbury,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher/Administrative Assistant
Delhaize America Food Lion
01.2022 - Current
- Dispatch on Food Lion store alarms, monitor cameras, and monitor refrigeration alarms
- Contact local authorities to assist with any disruptions within alarms panel, contact designated store representatives to notify of alarms, incidents, or suspicious activity
- Document any incident reports
- Additionally, provide support for Food Lion Customers who are loyalty members, creating tickets for customer complaints, creating accounts for new customers, issuing refunds for poor quality items, and any other administrative tasks assigned by management.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed 60-80 phone calls, emails, and support tickets per day.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Emergency Medical Dispatcher/Advisor II
Concentrix
04.2021 - 01.2022
- Answer emergency push button calls and security alerts, determine appropriate responses based on various types of emergencies, relay information to first responders, coordinating first responder dispatches (when necessary), provide basic medical instructions by phone (EMD), monitor and track status of first responders, and document detailed records of phone calls.
- Contributed to positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
- Collaborated with other emergency service providers for coordinated response efforts during major incidents.
- Managed 50-80 incoming phone, and push button calls per day.
Training Manager
Little Caesars
04.2020 - 03.2021
- Train newly hired employee, manage labor and food cost, and hosted meetings with team members to better customers experience, and ensuring all team members achieves Little Caesars' goals of profitability, sales, and customer satisfaction.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Managed new employee orientation training process for more than 30 employees each year.
Dispatcher
Security Central
03.2019 - 02.2020
- Operate telephones, computer equipment, Receive reports from public of crimes, fires, medical, and police emergencies
- Relay information to law enforcement and emergency response personnel
- Monitor alarm panels for residential and commercial alarms
- Contact members of call list and notify each customer of each alarm activation.
- Managed 5-10 incoming calls, 30-60 outbound phone calls, and 3-6 technical support tickets per shift.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Grill Cook/Prep Cook
Bojangles
09.2018 - 01.2019
- Cashier, Handling money and customers
- Grill and prep-cook food and package it for drive-thru.
- Maintained clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Demonstrated versatility by adeptly switching between various kitchen stations as needed during service hours.
Manufacturer
Product Quest
01.2018 - 06.2018
- Test products and subassemblies for functionality or quality
- Troubleshoot problems with equipment, devices, and products.
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with raw materials to develop complete and commercially viable products.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
Education
Associate's degree -
Davidson-Davie Community College
Mocksville05.2023
Skills
- Multi-line Phone Systems
- Data Entry
- Microsoft Suite
- G Suite
- Customer Service (4year)
- VPN
- Windows
- Communication skills
- Salesforce
- Administrative Experience
- Customer Relationship Management
- Complex Problem-Solving
- Alarm System Monitoring
- Emergency Medical Dispatching
- Computer-Based Dispatch Systems
- Emergency Assistance
Certification
- Driver's License, 02/01/18
- First Aid CPR AED
- Infection Control
- BLS Certification, 11/01/22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteTimeline
Dispatcher/Administrative Assistant
Delhaize America Food Lion
01.2022 - Current
Emergency Medical Dispatcher/Advisor II
Concentrix
04.2021 - 01.2022
Training Manager
Little Caesars
04.2020 - 03.2021
Dispatcher
Security Central
03.2019 - 02.2020
Grill Cook/Prep Cook
Bojangles
09.2018 - 01.2019
Manufacturer
Product Quest
01.2018 - 06.2018
Associate's degree -
Davidson-Davie Community College
- Driver's License, 02/01/18
- First Aid CPR AED
- Infection Control
- BLS Certification, 11/01/22
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