Isaiah Chapman
Baltimore,MD
Summary
Dynamic professional with a proven track record at T and V Comfort Living, enhancing customer satisfaction and streamlining operations. Excelled in client relationship building and efficient time management, achieving consistent growth in revenue. Skilled in customer service and problem-solving, adept at transforming challenges into solutions and fostering meaningful client connections.
Experienced with assessing client needs and recommending appropriate comfort solutions. Utilizes effective communication to ensure client understanding and satisfaction. Strong understanding of HVAC systems and energy efficiency principles.
Overview
7
7
years of professional experience
Work History
T and V Comfort Living
T and V Comfort Living
05.2021 - Current
- Demonstrated exceptional communication skills by clearly explaining complex technical concepts to clients in a manner they could easily understand and make informed decisions based upon presented information accordingly during each engagement encounter session conducted throughout various project stages encountered therein.
- Generated leads through networking events, trade shows, and strategic marketing efforts targeted at potential clients seeking comfort solutions.
- Collaborated with technicians and installation teams to ensure seamless service delivery and customer satisfaction.
- Enhanced company reputation through stellar client interactions and consistently exceeding expectations.
- Coordinated scheduling for consultations, installations, and follow-up appointments to ensure smooth operations and timely service delivery.
- Improved overall sales performance by conducting comprehensive training sessions for new consultants on best practices and product knowledge.
- Maintained up-to-date knowledge of industry trends, products, and technologies to better serve clients'' needs.
- Provided expert recommendations on HVAC equipment, insulation, and other home upgrades for optimal comfort levels.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Landscape Foreman
ABBA's Management
03.2018 - 03.2024
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Developed lasting customer relationships and grew network over time.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
- Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Enhanced landscape aesthetics by designing and implementing various hardscape and softscape projects.
- Maintained positive working relationships with local vendors to ensure timely delivery of quality products at competitive prices.
- Mitigated potential risks related to weather, equipment malfunction, or safety hazards by proactively monitoring job sites and taking corrective action as needed.
- Optimized resource utilization by analyzing project requirements and allocating appropriate personnel, tools, materials for each job site.
- Achieved consistent growth in revenue by successfully bidding on new projects while maintaining current client relationships.
- Reduced costs with effective inventory management for supplies such as plants, mulch, tools, and equipment.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
- Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Assisted clients with development of long-term landscape plans and strategies.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
Education
Associate of Arts - Marine Maintenance And Ship Repair
Baltimore City Community College
Baltimore, MD07-2027
High School Diploma -
ACCE Academy
Baltimore, MD05-2021
Skills
- Client relationship building
- Customer empathy
- Assertiveness
- Negotiation tactics
- Persuasion techniques
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Customer assistance
- Customer follow-up
- Cash handling
Timeline
T and V Comfort Living
T and V Comfort Living
05.2021 - Current
Landscape Foreman
ABBA's Management
03.2018 - 03.2024
Associate of Arts - Marine Maintenance And Ship Repair
Baltimore City Community College
High School Diploma -
ACCE Academy
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
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