Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Chatman

Minneapolis,MN

Summary

Healthcare representative specializing in maintaining patient confidentiality and expertise in insurance products and policies. Exceptional relationship building, learning, and communication skills. Seeking new challenges with a dynamic company that values a strong work ethic.

Overview

10
10
years of professional experience

Work History

Team Leader

Walmart
Maple Grove, MN
08.2022 - Current
  • Facilitated communication between cross-functional teams within the organization.
  • Implemented changes in response to changing business needs or customer demands.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensured compliance with all safety regulations in the workplace.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Conducted regular performance reviews to assess individual team member progress.

Independent Contractor

DoorDash
Minneapolis, MN
10.2020 - 08.2022

Team Leader Manager

Rocket Fizz
Las Vegas, NV
03.2021 - 10.2021
  • Assigned and monitored daily tasks for team members.
  • Provided guidance, coaching, and feedback to team members.
  • Organized team meetings to discuss progress and challenges.
  • Developed strategies to increase productivity and efficiency of the team.
  • Maintained records of employee performance reviews.
  • Ensured compliance with company policies and regulations.
  • Participated in budgeting activities to maximize resources.

Health Plan Specialist

Medica Health Plans
Minnetonka, MN
08.2019 - 10.2020
  • Calculated premiums and set up clients with automated payment options
  • Helped adjusters navigate more complex claims, analyzing documentation and quickly settling the most straight-forward and routine claims
  • Obtained supporting documentation from the claimants and their representatives
  • Documented claims information into the Iset system to initiate the processing procedure
  • Carried out high-quality work with little oversight
  • Work from home employee
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets

Insurance Verification Specialist

Corner Home Medical
New Hope, MN
04.2018 - 08.2019
  • Validated rejected claims to identify incongruent responses and request proper feedback
  • Scanned and indexed face sheets, progress notes, and insurance verification forms to update medical information
  • Verified health insurance information to check enrollment, eligibility, and insurance data integrity
  • Created and maintained patient accounts to track contributions and expenditures
  • Maintained relationships with existing customers while continuously prospecting for new business
  • Maintained customer records, using automated systems
  • Inspected and tested medical equipment following written specifications

Shift Leader

Walgreens
Golden Valley, MN
01.2017 - 03.2018
  • Coordinated work handoffs and schedules with other Shift Managers
  • Managed the allocation of staff resources through close monitoring and projected future staff needs
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes
  • Managed employee performance through disciplining, coaching, and counseling
  • Assessed validity of identification for guests seeking age-limited services and products, including tobacco
  • Kept work areas clean by removing debris, sweeping up dust and organizing supplies

Grill Cook

Chipotle
Golden Valley, MN
12.2015 - 07.2016
  • Washed and peeled vegetables and trimmed meats, following recipe specifications to prepare for each dish
  • Stored food off floor and at correct temperatures according to health and safety regulations
  • Sanitized cooking area throughout shift, including workstations, equipment, and utensils
  • Stored and rotated food for freshness and conducted regular inventories of food and supplies
  • Trained new line cooks by mentoring on menus, portion control, and safety requirements
  • Produced large volume of food by applying excellent organizational and prioritization skills to manage fast-paced orders
  • Trimmed cuts, grilled, and cooked meats and vegetables, following recipes for consistency

Shift Lead

Willow Creek Theatres
Plymouth, MN
11.2014 - 11.2015
  • Prepared reports detailing shift activities to keep management looped in on shift operations
  • Guided staff in absence of direct supervisors
  • Managed and mentored 7 staff members
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches
  • Increased overall team efficiency and productivity
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current

Education

High School Diploma -

Armstrong High School
Plymouth, MN
01.2016

Skills

  • Resource Management
  • Team Engagement
  • Customer Interaction
  • Skilled in Digital Tools
  • Customer Relations
  • Insurance Product Support
  • Collaborative Teamwork
  • Insurance terminology
  • Secure data practices
  • Insurance plan verification

Timeline

Team Leader

Walmart
08.2022 - Current

Team Leader Manager

Rocket Fizz
03.2021 - 10.2021

Independent Contractor

DoorDash
10.2020 - 08.2022

Health Plan Specialist

Medica Health Plans
08.2019 - 10.2020

Insurance Verification Specialist

Corner Home Medical
04.2018 - 08.2019

Shift Leader

Walgreens
01.2017 - 03.2018

Grill Cook

Chipotle
12.2015 - 07.2016

Shift Lead

Willow Creek Theatres
11.2014 - 11.2015

High School Diploma -

Armstrong High School

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