Isaiah Clinton
Gresham
Summary
Results-driven Amazon operations leader with over 5 years of progressive fulfillment center experience at PDX9. Promoted from Tier 1 Inbound Associate to Tier 3 Process Assistant through consistent performance, ownership, and leadership impact. Proven ability to lead teams, improve productivity metrics, optimize processes, and implement automation tools to increase operational efficiency. Seeking to leverage operational expertise and leadership experience as an Area Manager (L4).
Overview
6
6
years of professional experience
Work History
Process Assistant (Tier 3)
Amazon Fulfillment Center – PDX9
Troutdale, USA
08.2024 - Current
- Lead daily Inbound operations to achieve safety, quality, and productivity targets.
- Manage labor allocation and real-time staffing adjustments based on volume fluctuations.
- Monitor and drive KPIs including TPH, indirect %, dwell time, and defect rates.
- Coach Tier 1 associates to improve rate, quality, and adherence performance.
- Partner with Area Managers to execute shift plans and remove operational barriers.
- Develop Excel-based tracking tools and VBA macros to automate KPI calculations and reporting.
- Build and implement Tampermonkey scripts to streamline reporting dashboards and simplify metric visibility.
- Reduce manual administrative workload through automation, increasing leadership floor engagement time.
- Identify inefficiencies through data analysis and implement workflow improvements.
Inbound Associate (Tier 1)
Amazon Fulfillment Center – PDX9
Troutdale, USA
06.2020 - 08.2024
- Promoted to Process Assistant based on sustained high performance and leadership impact.
- Led Inbound Problem Solve operations for over one year without direct PA or AM oversight.
- Improved Problem Solve productivity from 100 UPH to 150 UPH through coaching and workflow optimization.
- Resolved defective inventory across Dock PS, Receive PS, Stow PS, ISS, Damageland, and IOL.
- Processed vendor/customer ISS tickets including hazmat, transship, and receive/unreceive functions.
- Investigated and recovered high-dwelling inventory to reduce dwell time and improve flow.
- Maintained WIP levels to sustain stow productivity and prevent downtime.
- Trained associates as a Learning Ambassador in Problem Solve and inventory processes.
- Evaluated returned and damaged inventory to minimize financial loss.
Education
High School Diploma -
Gresham High School
Gresham, ORSkills
- Frontline Team Leadership
- Cross-Functional Collaboration
- Performance & Rate Management
- Inventory Control & Defect Resolution
- Labor Planning & Headcount Allocation
- Associate Coaching & Development
- Process Automation & Efficiency Improvement
- KPI Tracking & Data Analysis
- Continuous Improvement
Timeline
Process Assistant (Tier 3)
Amazon Fulfillment Center – PDX9
08.2024 - Current
Inbound Associate (Tier 1)
Amazon Fulfillment Center – PDX9
06.2020 - 08.2024
High School Diploma -
Gresham High School