Isaiah Cocca
Corona,CA
Summary
Results-driven professional focused on optimizing performance and enhancing client satisfaction. Expertise in problem-solving and strategic planning to streamline communication and improve workflow efficiency. Through effective relationship management and resource coordination, I am able to contribute to successful outcomes in any environment.
Overview
10
10
years of professional experience
Work History
Office Manager
North South Mortgage
Ontario, California
08.2016 - 08.2025
- Maintained confidential client records in compliance with industry regulations.
- Communicated with clients regarding mortgage inquiries and documentation requirements.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Sales Associate
Journeys Shoe Store
Riverside, California
01.2016 - 08.2016
- Assisted customers in selecting shoes based on style and fit preferences.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking shelves and managing stockroom items.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to achieve sales goals and improve store performance.
Office Clerk
North South Mortgage
Riverside, California
04.2015 - 12.2015
- Conducted data entry tasks using office management software and databases.
- Maintained office supplies inventory and placed orders as necessary to ensure availability.
- Filed documents systematically to support quick retrieval of information when needed.
- Answered phone calls in a professional manner and transferred calls accordingly.
Education
High School Diploma -
Santiago High School
Corona, CA07-2015
Some College (No Degree) -
Norco College
Norco, CASkills
- Customer service
- Inventory management
- Point-of-sale systems
- Problem solving
- Adaptability in tasks
- Effective communication
- Strategic planning
- Conflict resolution
Timeline
Office Manager
North South Mortgage
08.2016 - 08.2025
Sales Associate
Journeys Shoe Store
01.2016 - 08.2016
Office Clerk
North South Mortgage
04.2015 - 12.2015
High School Diploma -
Santiago High School
Some College (No Degree) -
Norco College
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