Isaiah Coira-Ortiz
Orange City
Summary
Versatile and dynamic, with a proven track record at Daytona State College Student Life for enhancing customer service through effective time management and collaborative teamwork. Excelled in multitasking and organizational skills, significantly improving project efficiency. Demonstrates strong leadership qualities and a positive attitude, driving team success and exceeding employer expectations.
Personable and reliable candidate with strong organizational and multitasking abilities. Possesses foundational knowledge in administrative tasks and data management, coupled with proficient computer skills. Committed to contributing positively to team and ensuring efficient operations.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Offering warm and friendly disposition ideal for fostering welcoming atmosphere in customer-centric environment, with strong desire to develop and grow. Brings willingness to learn critical aspects of food service, such as maintaining cleanliness and ensuring quick and accurate service. Ready to use and develop communication and teamwork skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Federal Work Study Student
Daytona State College Student Life
02.2025 - Current
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Participated in professional development opportunities to continuously enhance skillsets and stay current with industry best practices.
- Implemented time management strategies to effectively balance competing priorities while managing multiple projects simultaneously.
- Supported academic advisors by maintaining updated student records, facilitating efficient scheduling and advising appointments.
- Increased campus awareness about available resources by creating informative marketing materials for distribution to students.
- Collaborated with staff members to guarantee students received best possible customer service.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Cook
Wingstop
11.2024 - 01.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Front End Checkout TA
Walmart
05.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Parts Specialist
O'Reilly Auto Parts
02.2024 - 05.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
FOH Team Member
Chick-fil-A
01.2023 - 02.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Helped guests at tables when in need of assistance.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
Host
Perkins Restaurant & Bakery
01.2023 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Cook/Cashier
Pacino's Pizzeria
04.2021 - 08.2021
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
High School Diploma -
University High School
Orange City, FL05-2024
Skills
- Leadership qualities
- Cooking
- Positive attitude
- Warehouse operations
- Order taking
- Customer assistance
- Multitasking proficiency
- Cleaning and organization
- Effective time management
- Work ethic and integrity
- Collaborative teamwork
- Team player mentality
- Patience and empathy
- Adaptable to change
Accomplishments
I was part of my band's leadership as a 2-year section leader, sharpening my leadership skills.
I went to march in the 2024 London New Year's Day Parade (LNYDP) with my marching band.
I made all county band
I took Honors Classes
I was part of the calculus project until 10th grade
Certification
ESB Certificate
Merit Designation
High School Diploma
Languages
English
Native or Bilingual
Interests
- Music
- Volunteering
- Playing Sports
- Camping
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Fundraising Events
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Federal Work Study Student
Daytona State College Student Life
02.2025 - Current
Cook
Wingstop
11.2024 - 01.2025
Front End Checkout TA
Walmart
05.2024 - 09.2024
Parts Specialist
O'Reilly Auto Parts
02.2024 - 05.2024
FOH Team Member
Chick-fil-A
01.2023 - 02.2024
Host
Perkins Restaurant & Bakery
01.2023 - 03.2023
Cook/Cashier
Pacino's Pizzeria
04.2021 - 08.2021
High School Diploma -
University High School
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