Isaiah Collins
Pittsfield
Summary
Proven Office Administrator with a track record of enhancing operational efficiency at Lionstone Construction by implementing time management and administrative support strategies. Excelled in customer engagement and database entry, reducing administrative errors and boosting team productivity. Skilled in both verbal communication and file organization, consistently delivering high-quality service and maintaining health and safety compliance. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
Lionstone Construction
05.2019 - 09.2022
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Cashier Manager
Dukes Pizza
05.2016 - 09.2018
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Cleaner Supervisor
Away With Dirt
05.2015 - 08.2016
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed laundry sorting, washing, drying, and ironing.
Education
Master of Science - Business Management
University of Chester
Chester, UK05.2023
Associate of Science - Business Management
University of Chester
Chester, UK05.2021
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Customer Engagement
- Verbal Communication
- File Organization
- Bookkeeping
- Interior and exterior cleaning
- Health and safety compliance
- Scheduling
- Word
- Inventory Management
- Administrative support
- Office administration
- Customer relationship management (CRM)
- Calendar management
- File maintenance
- Payroll
- Advanced Excel
- Microsoft Excel proficiency
- Data analysis
- SQL
Certification
Google Data Analytics Certification
SQL Certification
Introduction to Commercial Law Job Simulation
Underwriting Job Simulation
Commercial Real Estate Job Simulation
Excel Skills for Business Job Simulation
Global Banking & Markets Job Simulation Cybersecurity Job Simulation
Property Tax Consulting Job Simulation Merchandising Job Simulation Cybersccurity in Healthcare ( Hospitals & Care Centres)
Introduction 10 Talent Identification in football
Player Welfare in Open Age Football Code Yourself! An Introduction to Programming
Introduction to Coaching Football Safeguarding
Children in Football Course
Timeline
Office Administrator
Lionstone Construction
05.2019 - 09.2022
Cashier Manager
Dukes Pizza
05.2016 - 09.2018
Cleaner Supervisor
Away With Dirt
05.2015 - 08.2016
Master of Science - Business Management
University of Chester
Associate of Science - Business Management
University of Chester
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