Isaiah Cooley
East Providence,RI
Summary
Organized and dedicated aspiring educator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
East Providence School Department
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Account Manager - B2B Business Development
Coastal Consultants
01.2023 - 04.2024
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
Sales Merchandiser
Coca Cola Northeast
09.2022 - 01.2023
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
Education
Associate of Arts - Education
Community College of Rhode Island
Warwick, RI05.2025
Skills
- Customer Service
- Proficient in Microsoft Excel
- Strong Communication Skills
- Great People Skills
- Active Listener
- Organized Worker
- Socially Adept
- Enthusiastic Learner
Certification
Certified Addiction Recovery Coach
Certified Paraprofessional
Timeline
Administrative Assistant
East Providence School Department
04.2024 - Current
Account Manager - B2B Business Development
Coastal Consultants
01.2023 - 04.2024
Sales Merchandiser
Coca Cola Northeast
09.2022 - 01.2023
Associate of Arts - Education
Community College of Rhode Island
Certified Addiction Recovery Coach
Certified Paraprofessional
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