Isaiah Crishawn Brooks
Middletown,CT
Summary
IT professional prepared for this role with proven ability to drive results. Adept at managing complex systems, optimizing network performance, and ensuring cybersecurity compliance. Strong focus on team collaboration, adaptable to changing needs, and reliable in delivering high-quality solutions. Skilled in troubleshooting, system administration, and implementing innovative technologies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Engineer & Support Specialist
SCC Regional Water Authority
01.2023 - Current
- Designed and supported IT infrastructure including hardware, software, networks, and telecom systems, improving system reliability and reducing downtime by 30%.
- Provided user support and training, leading to a 25% reduction in helpdesk tickets.
- Managed IT asset inventory and documentation, enhancing tracking accuracy and reducing equipment loss.
- Led deployment of a new VoIP system and recommended collaboration tools that streamlined interdepartmental communication.
- Coordinated IT communications for cross-functional projects and conducted market research to support strategic planning.
IT Help Desk Intern
SCC Regional Water Authority
10.2021 - 12.2022
- Assist with designing and installing computer hardware, software, network and telecom configurations.
- Troubleshoot network, hardware, telecom and software issues.
- Support IT communications technologies.
- Provided user support and training, leading to a 25% reduction in helpdesk tickets
- Maintenance of data associated with communications facilities including inventory, operations and maintenance.
- Conducted routine system checks to proactively identify potential issues before they escalated into larger problems.
Shift Manager
McDonald's
07.2017 - 11.2020
- Poses exceptional ability to build productive relationships; resolve complex issues and win customer loyalty.
- Managing cash positions and making bank deposits.
- Purchasing supplies and keeping low labor costs.
- Acknowledged for unwavering commitment to providing exceptional customer service
- Proven ability to work independently, with little to no supervision
- Successfully drove new product lines to increase annual profits by 30%.
Education
Bachelor of Science - Computer Science (Information Systems concentration)
Southern Connecticut State University
New Haven, CT05.2022
Master of Science - Cyber Security (Concentration Management in Information Systems concentration)
Southern New Hampshire University
Southern New Hampshire12.2026
Skills
- Server configuration and management
- Network infrastructure management
- Microsoft administrative console expertise
- Proficient in MDM console operations
- FortiGate firewall configuration
- SIEM console expertise
- Effective problem-solving
- Goal-oriented teamwork
- Technical troubleshooting expertise
- Proficient in Google Cloud
- Effective presentation delivery
- Email filtering management
- SOP development for business processes
- IT governance frameworks
Accomplishments
Designed and supported IT infrastructure including hardware, software, networks, and telecom
systems, improving system reliability and reducing downtime by 30%.
Provided user support and training, leading to a 25% reduction in helpdesk tickets.
Managed IT asset inventory and documentation, enhancing tracking accuracy and reducing equipment
loss.
Led deployment of a new VoIP system and recommended collaboration tools that streamlined interdepartmental communication.
Created multiple SOPs for old and new systems and procedures on important business and technological processes.
Speaker/teacher for Connecticut Risk Committee Conference on AI.
Certification
Azure Fundamentals: Describe Azure architecture and services
Azure Fundamentals: Describe Azure management and governance
CISA Certificate: Cyber Security Practices for Industrial Control Systems
Microsoft Azure Fundamentals: Describe cloud concepts
CJIS: Criminal Justice Information Services Security and Privacy Training
Languages
English
Native or Bilingual
Timeline
IT Engineer & Support Specialist
SCC Regional Water Authority
01.2023 - Current
IT Help Desk Intern
SCC Regional Water Authority
10.2021 - 12.2022
Shift Manager
McDonald's
07.2017 - 11.2020
Bachelor of Science - Computer Science (Information Systems concentration)
Southern Connecticut State University
Master of Science - Cyber Security (Concentration Management in Information Systems concentration)
Southern New Hampshire University