Isaiah Cruz
Concord,CA
Summary
Dedicated professional with a strong focus on maintaining company protocols and professionalism. Proven expertise in guest and client relations, utilizing problem-solving skills to deliver effective solutions that benefit both clients and the organization. Well-versed in multiple operating systems, including Windows, Chrome, and Apple OS, alongside proficiency in various software applications.
Overview
4
4
years of professional experience
Work History
PT Associate
In-N-Out
Pleasant Hill, CA
11.2023 - Current
- Daily tasks include providing customers with a satisfactory experience, regulating quality standards while preparing food, and managing and reconciling cash drawers.
- Trained new associates on store operations, policies, and procedures.
- Recognized by management following customer feedback on consistent and efficient service.
Engagement Lead
Old Navy
Walnut Creek, CA
04.2021 - 11.2023
- Ensures customer satisfaction and boosts sales conversion.
- Supported team in addressing customer needs and troubleshooting handheld devices.
- Ensured accurate stock levels.
- Accounted for 30% of total positive reviews consistently.
- Earned multiple Employee of the Month honors throughout tenure.
Education
High School Diploma - ROP in automotive
Las Lomas High School
Walnut Creek, CA05.2023
Some College (No Degree) -
Diablo Valley College
Pleasant Hill, CASkills
- Interpersonal skills
- Strong analytical skills, problem-solving, and troubleshooting skills when presented with new tasks
- Exceedingly good math skills
- High attention to detail and ability to work independently
- Verbal and written communication
- Efficient in problem-solving and troubleshooting
- CAD engineering software
- Multitasking and organization
- Experience with power tools
- Proficient in Google software
- Proficient in Word and Excel
- Computer skills
Timeline
PT Associate
In-N-Out
11.2023 - Current
Engagement Lead
Old Navy
04.2021 - 11.2023
High School Diploma - ROP in automotive
Las Lomas High School
Some College (No Degree) -
Diablo Valley College
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