Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaiah Daniels

Wentzville,MO

Summary

Detail-oriented Business Systems Analyst with 3+ years of experience supporting ERP systems, managing data accuracy, and providing cross-functional support. Skilled in SAP S/4HANA (MM/SD), Excel reporting, and troubleshooting system issues. Proven ability to validate master data, assist in system rollouts, and support user training efforts. Looking to bring strong analytical and technical skills to a forward-thinking team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Systems Analyst

CarShield
05.2023 - Current
  • Supported internal teams by resolving system issues related to customer accounts, billing, and workflow automation
  • Assisted with reporting and performance dashboards using Excel (pivot tables, VLOOKUPs) and internal tools
  • Collaborated with IT to test new system updates and ensure smooth rollouts across departments
  • Handled data entry validation and cleanup to improve process accuracy and reduce billing errors
  • Trained new hires on using CRM tools and internal systems efficiently
  • Worked cross-functionally with sales and operations teams to improve system efficiency and user experience
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.

ERP Support Analyst

Coolfire Solutions
02.2021 - 04.2023
  • Assisted departments with SAP-related troubleshooting and process issues
  • Documented issues and worked with dev team to streamline recurring system bugs
  • Helped validate master data imports and maintain accuracy in material/vendor records
  • Used Jira to track support tickets and followed up on resolutions
  • Conducted UAT (User Acceptance Testing) during SAP system enhancements
  • Streamlined support processes for increased efficiency and faster issue resolution.

Business Operations Assistant

Cfm Logistics
07.2020 - 02.2021
  • Entered and reviewed order data in logistics systems to ensure shipping accuracy
  • Assisted in daily reporting using Excel for inventory tracking and supplier activity
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Communicated with operations teams to correct and update vendor records
  • Helped support the ERP transition by cleaning legacy system data

Education

High School Diploma -

Libery High School
Lake St. Louis, MO
05-2020

Skills

    Skills

  • SAP S/4HANA (MM, SD Modules)
  • Microsoft Excel (Pivot Tables, VLOOKUP, Dashboards)
  • Tableau & Power BI (Data Visualization)
  • Jira & ServiceNow (Ticket Management Systems)
  • Basic SQL (Queries & Data Validation)
  • Data Cleaning & Validation
  • Cross-Team Communication
  • System Troubleshooting & Documentation
  • User Training & Support
  • Problem Solving & Critical Thinking

Certification

  • SAP S/4HANA Fundamentals (Intro) – openSAP | Completed 2023

Timeline

Business Systems Analyst

CarShield
05.2023 - Current

ERP Support Analyst

Coolfire Solutions
02.2021 - 04.2023

Business Operations Assistant

Cfm Logistics
07.2020 - 02.2021

High School Diploma -

Libery High School

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