Isaiah Denis
Kenosha,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Custodial Lead
Kettle Moraine High School
02.2023 - Current
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Led, oversaw and trained team of 14 to perform routine custodial duties and basic maintenance and repair.
- Maintained personnel satisfaction with forward-thinking strategies focused on addressing personnel needs and resolving concerns.
- Responded to personnel requests for products, services, and company information.
- Answered constant flow of personnel calls with minimal wait times.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Cleaning Crew Manager
Mahler Enterprises
10.2017 - 01.2023
- Maintained and sanitized corporate headquarters for Emerson.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised team of 5 in sanitization and maintenance of Vincent Lombardi Cancer Care Center.
- Experienced with emergency spills, bodily fluid clean up and terminal/biohazard cleaning.
- Ordered, received and inventoried supplies.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Monitored priorities and liaised between cleaning crew and executive management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Lakes Community High School
Lake Villa, IL05.2016
Skills
- Proper Equipment Usage
- Employee Performance Reviews
- Customer Relations
- Social Perceptiveness
- Stock Inventory Management
- Standards Compliance
- Surface and Floor Cleaning
- Personnel Conflict Management
Timeline
Custodial Lead
Kettle Moraine High School
02.2023 - Current
Cleaning Crew Manager
Mahler Enterprises
10.2017 - 01.2023
High School Diploma -
Lakes Community High School
Similar Profiles
Jennifer VodenlichJennifer Vodenlich
Physical Education, Health & Adapted Teacher at Kettle Moraine High SchoolPhysical Education, Health & Adapted Teacher at Kettle Moraine High School
Sue SternerSue Sterner
Elementary Principal at Kettle Moraine School DistrictElementary Principal at Kettle Moraine School District
Michaele HeldMichaele Held
School Age Director at Kettle Moraine YmcaSchool Age Director at Kettle Moraine Ymca