Isaiah Dominguez
Sacramento
Summary
Results-driven individual with a strong work ethic and proven customer service skills, honed in retail oriented jobs. Great at problem solving and team collaboration, while consistently achieving solid customer satisfaction.
Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.
Overview
3
3
years of professional experience
Work History
Ramp Agent/Warehouse Worker
Worldwide Flight Services
08.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Consistently lifted materials weighing as much as 45 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Optimized storage space, rearranging items to better utilize available square footage.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Maintained clean, orderly work environment free of hazards.
Customer Service Associate
Walgreens
01.2022 - 06.2024
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a good level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with customers through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Increased team productivity with effective communication and coordination of tasks.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Sales Associate
Big 5 Sporting Goods
03.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
American Legion Highschool
Sacramento, CA06-2021
Skills
- Problem-solving
- Customer service
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Time management skills
- Team collaboration
- Written and verbal communication
- Professionalism and courtesy
- Self-motivated and disciplined
- Attention to detail
Timeline
Ramp Agent/Warehouse Worker
Worldwide Flight Services
08.2024 - Current
Sales Associate
Big 5 Sporting Goods
03.2023 - 11.2023
Customer Service Associate
Walgreens
01.2022 - 06.2024
High School Diploma -
American Legion Highschool
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