Isaiah Dueñas

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Checked employees' benefits enrollment for accuracy and inputted all data into Ease and Ninety.IO and Teams.
• Coordinated and conducted employee orientations to promote understanding of coverage and options.
• Built relationships with vendors to foster quality service delivery.
• Implemented open enrollment system to streamline benefits processes for employees.

- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

- Sold auto, home, motorcycle, general liability commerical to individuals and affinity groups within assigned territory using consultative selling techniques.

- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

- Followed up promptly with interested clients to close sales.

- Evaluated competitors' products and services to gain competitive advantage.

-Finalized sales and collected necessary deposits.

-Learned all required tasks quickly to maximize performance.

-Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

-Contributed to team success by completing jobs quickly and accurately.

-Maintained productive, efficient approach to all tasks. -Trained new team members by relaying information on company procedures and safety requirements.

-Worked different stations to provide optimal coverage and meet production goals.

-Developed strong cooperative relationships with coworkers and managers.

-Operated register to process payments and collect cash payment for order totals

-Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

-Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. -Enforced company policies and regulations with employees.

-Trained new employees and delegated daily tasks and responsibilities.

-Completed cash and credit card transactions accurately using POS software.