Isaiah Duran

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Consistently providing customers with excellent customer service while also adhering to their personal needs. Informing Customers on current shoe trends, styles, and brands. Able to answer questions about different types of shoe features and benefits specific to each shoe brand. Leader in loyalty programs in past months. Able to work in fast paced environments, as this store is the biggest store in the DFW area. Detail oriented, keeping the workspace clean and organized is important for handling different tasks efficiently. Cross-trained, I have an understanding on freight, online orders, in store pickups, cashiers, as well as sales associate responsibilities.