Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Durso

Avon Lake,OH

Summary

Reliable Retail Manager with over 24 years experience in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging and supporting attitude. Proactive in addressing concerns o streamline processes, boost customer engagement and expand revenue streams. Bring fairness and consistency to lead a diverse management team. Willingness to achieve and set goals to produce positive results at the highest level.

Overview

17
17
years of professional experience

Work History

Specialty Assistant Manager

Lowes Home Improvment
06.2023 - Current
  • Specialize in the sales in large units of flooring, millwork, appliances.
  • Enhanced customer satisfaction by effectively addressing concerns and providing timely resolutions.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.

EXECUTIVE TEAM LEAD

TARGET, INC
06.2022 - 05.2023
  • Enhanced team productivity by implementing efficient project management strategies and clear communication channels.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.

STORE MANAGER

WAL-MART SUPERSTORE
08.2017 - 05.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

STORE CO-MANAGER

04.2007 - 08.2017
  • Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
  • Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Improved employee performance through effective coaching, training, and regular performance evaluations.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) -

THE OHIO STATE UNIVERSITY
Columbus, OH

HIGH SCHOOL DIPLOMA -

PERKINS HIGH SCHOOL
Sandusky, OH
06.1997

Skills

  • Inventory Management
  • Process Improvements
  • Employee Supervision and Motivation
  • Customer Service
  • Store Merchandising
  • Multitasking and Organization
  • Policies and Procedures
  • Store Operations Oversight
  • Documentation and Reporting
  • Shift Scheduling
  • Team Building and Leadership
  • Vendor Relations
  • Goal Setting

Timeline

Specialty Assistant Manager

Lowes Home Improvment
06.2023 - Current

EXECUTIVE TEAM LEAD

TARGET, INC
06.2022 - 05.2023

STORE MANAGER

WAL-MART SUPERSTORE
08.2017 - 05.2022

STORE CO-MANAGER

04.2007 - 08.2017

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) -

THE OHIO STATE UNIVERSITY

HIGH SCHOOL DIPLOMA -

PERKINS HIGH SCHOOL

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