Isaiah Emery

In my role as a Sales Associate at Aroma360, I developed the ability to connect authentically with both new and long-term clients by adapting my communication style to meet individual needs. This position enhanced my skills in empathetic communication, quick decision-making, and consultative selling. Because each client interaction was unique, I learned to think on my feet and tailor conversations to highlight the most relevant benefits of our products and services. I focused on delivering value through emotional-based selling, particularly by showcasing the advantages of our VIP membership program—which included a complimentary diffuser and discounted oil refills over a 36-month term. A key strength I honed in this role was transparency; I prioritized honest, clear communication to build trust and effectively address any client questions or concerns.

As a member of the concierge department at Aroma360, I supported VIP members by providing personalized assistance and resolving service-related concerns. This role strengthened my skills in active listening, problem-solving, and empathetic communication. I consistently worked to identify the root cause of client issues and deliver solutions that aligned with both customer needs and company goals. Collaborating within a small team environment, I contributed to strategic resolutions that emphasized long-term client satisfaction. A key takeaway from this position was developing resilience—remaining patient and persistent even when clients were frustrated or skeptical. Additionally, I gained experience in adapting sales language to retain clients and customize their VIP membership plans to better suit their needs.

In my role as a scheduling assistant, I excel in the art of efficient time management and coordination. I adeptly handle calendar management, orchestrating appointments, meetings, and events with precision. My communication skills shine as I liaise with clients, colleagues, and stakeholders to confirm availability and address any scheduling conflicts. Leveraging technology, I utilize scheduling tools to automate processes and enhance accuracy. I am adept at prioritizing tasks, ensuring that meetings are arranged with a keen understanding of urgency and importance. In the face of challenges, I am quick to resolve scheduling conflicts and adapt to changing priorities, showcasing flexibility in a fast-paced work environment.