Summary
Overview
Work History
Education
Skills
Timeline

Isaiah Evans

Cullowhee,NC

Summary

Organized serving with experience in the casino environment. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.

Overview

2
2
years of professional experience

Work History

Cocktail Server

Harrah's Casino
10.2022 - 06.2023
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maintained clean and organized bar area.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Spa Attendant

Mandara Spa
09.2021 - 09.2022
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Greeted guests and escorted to correct treatment rooms.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Handled customer complaints in a professional and courteous manner.

Education

No Degree - Graphic Design

Gardner-Webb University, Boiling Springs, NC
05.2026

Skills

  • Price Memorization
  • Guest Relations Management
  • Customer Needs Assessments
  • Accurate Cash Handling
  • Menu Knowledge
  • Efficient Service
  • Cleaning and Sanitization

Timeline

Cocktail Server - Harrah's Casino
10.2022 - 06.2023
Spa Attendant - Mandara Spa
09.2021 - 09.2022
Gardner-Webb University - No Degree, Graphic Design
Isaiah Evans