Isaiah Ferrill
Lancaster,CA
Summary
Dynamic leader with a proven track record at GENERATIONS COFFEE, enhancing operational efficiency and fostering a culture of excellence. Offering blend of leadership qualities and strong desire to learn and grow within any working environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in any role.
Overview
3
3
years of professional experience
Work History
Manager
GENERATIONS COFFEE
08.2024 - 11.2024
- Managed and motivated employees and volunteers to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Maintaining professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and volunteers and implemented mentoring programs to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervisor
GENERATIONS COFFEE
11.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Collected, arranged, and input information into database system.
Barista
(Formerly) Butler's Coffee
05.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Covenant Christian School
Tehachapi, CA06-2023
Skills
- Verbal and Written Communication
- Sales Management
- Multitasking Abilities
- Innovation Management
- Conflict Resolution
- Problem-Solving Aptitude
- Adaptability
- Professionalism
- Schedule Oversight
- Employee Training
- Attention-to-Detail
- Fast and Enthusiastic Learning
Accomplishments
AYSO Youth Soccer Referee Of the Year - 2019
Timeline
Manager
GENERATIONS COFFEE
08.2024 - 11.2024
Supervisor
GENERATIONS COFFEE
11.2023 - 08.2024
Barista
(Formerly) Butler's Coffee
05.2022 - 11.2023
High School Diploma -
Covenant Christian School
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