Isaiah Figueroa
Oxnard,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Keyes Mission Hills Hyundai
01.2020 - 10.2023
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained service workers on standards, efficiency, and conflict resolution for best-in-class red carpet customer service.
- Hyundai Platinum Master Certification
Assistant Service Manager
DCH Lexus Of Santa Barbara
05.2017 - 12.2019
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained positive customer relations by addressing problems and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- LEXUS College Master Certifaction
Service Advisor
Oxnard Mitsubishi. Advanced Automotive Dealer
09.2016 - 04.2017
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection walk around.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Assistant Service Advisor
DCH Lexus Of Santa Barbara
06.2015 - 08.2016
- Opened and closed all internal repair orders .
- Answered and scheduled all incoming calls for service appointments.
- Interacted with all dealership departments to provide the best quality vehicles for the client and dealership.
- Face of the dealership for out source pick up and delivery services
- Clientele guest relation service training through LEXUS College
Service Porter
DCH Lexus Of Santa Barbara
01.2015 - 05.2015
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
- Operated vacuums, power washers, oil pumps ,wax buffers and floor buffers.
Education
High School Diploma -
Five Keys Charter High School
San Francisco, CA05.2014
Skills
- Service Planning
- Operational Improvements
- Database Administration
- Operation Monitoring
- Staff training and development
Timeline
Assistant Service Manager
Keyes Mission Hills Hyundai
01.2020 - 10.2023
Assistant Service Manager
DCH Lexus Of Santa Barbara
05.2017 - 12.2019
Service Advisor
Oxnard Mitsubishi. Advanced Automotive Dealer
09.2016 - 04.2017
Assistant Service Advisor
DCH Lexus Of Santa Barbara
06.2015 - 08.2016
Service Porter
DCH Lexus Of Santa Barbara
01.2015 - 05.2015
High School Diploma -
Five Keys Charter High School
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