Isaiah Fontaine
King of Prussia,PA
Summary
Technical project designer with 12+ years in telecommunications, specializing in optimizing network infrastructures and complex systems. Skilled in project management and cross-functional leadership, with a focus on budget management and data-driven solutions. Recently trained in project management and AI innovations, bringing forward-thinking approaches to sustainable, scalable technology projects.
Overview
15
15
years of professional experience
Work History
Project Designer
SEPTA
05.2023 - Current
- Spearheaded Electric Vehicle (EV) initiatives to address emissions and advance infrastructure for sustainable transit
- Facilitated cross-functional teams, improving deployment efficiency and addressing equity gaps in EV accessibility
- Managed diverse project budgets in the range of five to six figures, optimizing cost efficiency through strategic vendor relationships and proactive financial planning while coordinating with government agencies and transit authorities on IT initiatives
- Developed detailed specifications for Infotainment, ASAS, and Passenger Wi-Fi systems, and created specialized reports for AVM networks to aid in troubleshooting and monitoring, directly contributing to project outcomes and compliance
- Analyzed bus technology data, producing Excel-based reports to drive project efficiency and inform executive decisions
- Created 3D models and visual presentations using AutoCAD, Excel, and PowerBI, directly influencing project planning and stakeholder buy-in
- Coordinated documentation, scheduling, and revision control, ensuring timely project delivery and alignment with project goals
- Southeastern Pennsylvania Transportation Authority
Telecommunications Specialist
SEPTA
10.2016 - 05.2023
- Maintained network infrastructures for critical systems, achieving a 98.9% uptime and ensuring uninterrupted service availability
- Optimized and administered computer Ethernet networks, SCADA, voicemail, VOIP (AVAYA/Cisco), and IVR systems, enhancing system reliability and user access
- Administered Cisco/Avaya, video surveillance, optical transport networks, and emergency call box systems, ensuring operational reliability and rapid issue resolution
- Delivered engineering oversight by updating project drawings, assessing specifications, and managing end-of-life valuations to streamline project workflow
- Led the development and deployment of telecommunications infrastructure projects, strengthening network performance and minimizing downtime through optimized configurations
- Collaborated with cross-functional teams to troubleshoot network issues, improving resolution times and overall network efficiency
- Managed vendor relationships for telecom hardware and service contracts, negotiating cost-effective solutions that aligned with project goals
- Delivered technical support and training on telecom systems, enhancing user proficiency and ensuring seamless system implementation
- Led a team of telecommunications specialists, enhancing team performance and facilitating timely issue resolution through focused training and support
- Southeastern Pennsylvania Transportation Authority
Technical Operations Analyst
Comcast
05.2010 - 09.2016
- Resolved escalated customer issues using diagnostic tools, significantly improving response times and customer satisfaction
- Leveraged expertise in TCP/IP, DNS, DHCP, LAN/WAN, and multi-layer networking to identify root causes and strengthen network stability
Education
Bachelors of Arts - Media Communications
Penn State Abington
11.2026
Skills
- Network Architecture
- Technical Leadership
- System Administration
- Network Infrastructure Maintenance
- Troubleshooting
Affiliations
- Blacks In Tech Member since 2021
- DiverseForce GameChangers Member since 2024
Training
- Project Management Certification, Completed in-depth workplace training in project management, mastering advanced techniques in project planning, risk management, budgeting, and stakeholder engagement.
- AI Innovations Cohort, Engaged in an intensive cohort on AI innovations, exploring cutting-edge AI applications and strategies to integrate forward-thinking solutions within telecommunications systems.
Timeline
Project Designer
SEPTA
05.2023 - Current
Telecommunications Specialist
SEPTA
10.2016 - 05.2023
Technical Operations Analyst
Comcast
05.2010 - 09.2016
Bachelors of Arts - Media Communications
Penn State Abington
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