Isaiah Garza
Houston
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Domino's Pizza
07.2022 - 10.2025
- Led operational strategies to enhance store efficiency and improve service delivery.
- Developed training programs to elevate staff performance and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined scheduling processes to ensure adequate staffing during peak hours.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Domino Pizza
09.2015 - 07.2022
- Coordinated daily operations to optimize team performance and efficiency.
- Developed training materials to support staff onboarding and development.
- Implemented process improvements that increased workflow consistency across departments.
- Facilitated communication between upper management and team members to enhance collaboration.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Domino's Pizza
09.2014 - 09.2015
- Resolved customer inquiries through multiple channels, ensuring prompt and accurate responses.
- Assisted in training new team members on company policies and customer service protocols.
- Streamlined complaint resolution process, enhancing overall customer satisfaction ratings.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Northbrook High School
Houston, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training/development
- Performance improvement
Timeline
General Manager
Domino's Pizza
07.2022 - 10.2025
Assistant Manager
Domino Pizza
09.2015 - 07.2022
Customer Service Representative
Domino's Pizza
09.2014 - 09.2015
High School Diploma -
Northbrook High School