Isaiah George
Oklahoma City,OK
Summary
Dependable and driven Leader with a background in member service. Highly adaptable, resourceful, and coachable team player who is quick and eager to learn. Brings a positive attitude and a critically thinking mind to the table.
Overview
6
6
years of professional experience
Work History
Branch Supervisor I
Tinker Federal Credit Union
01.2022 - Current
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Enhanced member satisfaction by implementing efficient customer service strategies and quickly and effectively resolved member concerns.
- Improved operational efficiency through staff training, performance evaluations, and continuous process improvement initiatives.
- Managed branch audits successfully to maintain accuracy in financial reporting and adherence to regulatory standards.
- Examined customer loan applications for loan approvals and denials.
- Facilitated change by hiring and training new employees, developing them under the strategic plan's guidance, and implementing new procedures and processes.
Member Service Officer
Tinker Federal Credit Union
08.2021 - 01.2022
- Enhanced member satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Assisted TFCU members with loan applications and account openings, explaining terms and conditions while guiding them through the various processes.
- Promoted credit union products and services to members, identifying opportunities to meet their financial needs.
- Managed dispute resolution cases effectively by following established guidelines while maintaining empathy towards the member's situation.
- Delivered exceptional member service by leveraging extensive knowledge of products and services as well as creating a welcoming and positive member experience.
Member Service Representative
Tinker Federal Credit Union
11.2020 - 07.2021
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Worship Leader
Grace Harbor Church
01.2018 - Current
- Developed a vibrant volunteer worship team by providing ongoing mentorship, training, and support for team members.
- Streamlined rehearsal processes, resulting in increased efficiency and improved performance quality during services.
- Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
Closing Team Lead
Target
12.2019 - 10.2020
- Improved closing efficiency by streamlining processes and implementing best practices.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Resolved complex issues swiftly by identifying root causes, collaborating with relevant stakeholders, and implementing effective solutions.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
Education
No Degree - Mechanical Engineering
University of Central Oklahoma
Edmond, OK05.2018
High School Diploma -
Sherman High School
Sherman, TX06.2017
Skills
- Member relations
- Adaptive team player
- Detail-oriented
- Leadership
- Project Management
- Task Delegation
- Cash Handling
- Performance Management
- Microsoft Office
Timeline
Branch Supervisor I
Tinker Federal Credit Union
01.2022 - Current
Member Service Officer
Tinker Federal Credit Union
08.2021 - 01.2022
Member Service Representative
Tinker Federal Credit Union
11.2020 - 07.2021
Closing Team Lead
Target
12.2019 - 10.2020
Worship Leader
Grace Harbor Church
01.2018 - Current
No Degree - Mechanical Engineering
University of Central Oklahoma
High School Diploma -
Sherman High School
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