Isaiah Golden
Memphis,TN
Summary
Proven security and customer service expert from GardaWorld Security, adept in incident reporting and fostering positive guest relations. Excelled in fast-paced environments, significantly enhancing safety and client satisfaction. Skilled in report writing and detail-oriented tasks, consistently delivering results beyond employer expectations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Security Officer
GardaWorld Security
02.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Patrolled and monitored premises in company by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Crew Member
City of Memphis Parks
08.2023 - 02.2025
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of city parks to promote clean image.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Truck Unloader
UPS
07.2023 - 08.2023
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Crew Member
City of Memphis Sanitation
07.2023 - 07.2023
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Sorter
Alan Ritchey
07.2023 - 07.2023
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Valet Attendant
LAZ Parking
05.2023 - 07.2023
- Established positive guest relationships through consistent delivery of excellent customer service.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Floor Associate
Dollar General Store
04.2023 - 05.2023
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
Delivery Driver
Canteen Vending
11.2022 - 02.2023
- Stocked vending machines according to scanner
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Transporter
Tennessee Carriers
02.2022 - 11.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using wheelchairs.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Mail Carrier
USPS
10.2021 - 02.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Delivery Driver
Amazon
08.2021 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Driver Helper
Budweiser
07.2021 - 08.2021
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 50 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
Transportation Driver
Tennessee Carriers
04.2019 - 07.2021
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Trained new drivers on company policies and procedures, fostering a safe and efficient work environment for all employees.
- Improved route efficiency by utilizing GPS navigation systems and staying up-to-date with traffic updates.
- Demonstrated flexibility in adapting routes based on traffic conditions or unexpected events, ensuring a smooth passenger experience.
Material Handler
Integrity Trade Services Inc.
02.2019 - 02.2019
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Furniture Mover
Two Men in a Truck
12.2018 - 01.2019
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
Stocker
Lit Refrigeration
06.2016 - 12.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05-2014
Associate of Applied Science - Graphic Design
Southwest Tennessee Community College
Memphis, TN05-2017
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Customer service
Timeline
Security Officer
GardaWorld Security
02.2025 - Current
Crew Member
City of Memphis Parks
08.2023 - 02.2025
Truck Unloader
UPS
07.2023 - 08.2023
Crew Member
City of Memphis Sanitation
07.2023 - 07.2023
Sorter
Alan Ritchey
07.2023 - 07.2023
Valet Attendant
LAZ Parking
05.2023 - 07.2023
Floor Associate
Dollar General Store
04.2023 - 05.2023
Delivery Driver
Canteen Vending
11.2022 - 02.2023
Transporter
Tennessee Carriers
02.2022 - 11.2022
Mail Carrier
USPS
10.2021 - 02.2022
Delivery Driver
Amazon
08.2021 - 10.2021
Driver Helper
Budweiser
07.2021 - 08.2021
Transportation Driver
Tennessee Carriers
04.2019 - 07.2021
Material Handler
Integrity Trade Services Inc.
02.2019 - 02.2019
Furniture Mover
Two Men in a Truck
12.2018 - 01.2019
Stocker
Lit Refrigeration
06.2016 - 12.2018
High School Diploma -
Whitehaven High School
Associate of Applied Science - Graphic Design
Southwest Tennessee Community College
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