Isaiah Gordon
Austin
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at The Reserve at Lake Austin. Proven ability to maintain cleanliness standards and engage guests effectively, ensuring a welcoming atmosphere. Strong work ethic and expertise in safe food handling contribute to a positive dining experience, fostering loyalty and satisfaction among residents.
Overview
10
10
years of professional experience
Work History
Server
The Reserve at Lake Austin
06.2024 - Current
- Provided courteous and attentive table service to residents in a senior living community, ensuring a comfortable and welcoming dining experience.
- Assisted with meal delivery, order accuracy, and special dietary needs in accordance with resident preferences and health requirements.
- Maintained a clean, safe, and organized dining environment in compliance with health and safety standards.
- Fostered positive relationships with residents and staff, promoting a friendly and respectful atmosphere.
- Collaborated with kitchen and caregiving teams to ensure smooth meal service and address resident concerns promptly.
Team Member
Wholy Bagel
11.2023 - 06.2024
- Prepared and served fresh bagels, sandwiches, and beverages while maintaining high standards of quality and presentation.
- Delivered friendly and efficient customer service in a fast-paced environment, handling orders, payments, and special requests accurately.
- Maintained cleanliness and organization of food preparation and dining areas in compliance with health and safety guidelines.
- Assisted with opening and closing duties, including restocking inventory and preparing workstations for daily operations.
- Supported team members to ensure smooth workflow and a positive customer experience.
Bakery Worker
Whole Food Market
01.2020 - 10.2023
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
Back Office Associate
Home Depot
05.2019 - 12.2019
- Supported senior management by preparing detailed reports on business operations and performance metrics.
- Developed relationships with external vendors, negotiating contracts to secure better pricing and terms.
- Ensured timely delivery of products to customers through diligent coordination with logistics providers.
- Conducted regular audits of internal processes to identify areas for improvement and ensure compliance with company policies.
- Accurately counted daily cash, checks, and credit transactions to balance registers and ensure financial accuracy.
- Prepared and secured bank deposits in accordance with company policies and banking procedures.
Maintained detailed cash handling records and identified discrepancies to support loss prevention efforts.
Ensured the safe and organized transfer of funds from point of sale to bank deposit, upholding strict confidentiality and security standards.
Collaborated with management to support smooth daily financial operations and audit readiness.
Barista
Starbucks
11.2018 - 12.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Kitchen Staff Member
Chic-Fil-A
06.2017 - 10.2018
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Customer Service Representative
Pizza Hut
01.2015 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Ce King High School
Houston, TX06.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Dining area maintenance
- Allergy awareness
- Task prioritization
Timeline
Server
The Reserve at Lake Austin
06.2024 - Current
Team Member
Wholy Bagel
11.2023 - 06.2024
Bakery Worker
Whole Food Market
01.2020 - 10.2023
Back Office Associate
Home Depot
05.2019 - 12.2019
Barista
Starbucks
11.2018 - 12.2019
Kitchen Staff Member
Chic-Fil-A
06.2017 - 10.2018
Customer Service Representative
Pizza Hut
01.2015 - 06.2017
Ce King High School
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