Isaiah Gordon - Holland

Warehouse Associate / Middle Mile Team | 2023 – 2024

• Certified forklift operator; handled pallet staging, production line support, and caviar belt feeding.
• Completed probationary period successfully, earning permanent placement.
• Recognized as Employee of the Month for reliability, teamwork, and performance.
• Maintained consistent workflow under tight deadlines while supporting team objectives.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Moved shipment materials to and from designated areas using lift and hand trucks.

Cap 2 Stock Associate | 2020 – 2021

• Received, staged, and stocked merchandise on the sales floor.
• Assisted customers and supported team workflow, adapting to multiple shifts including third and first shift.
• On track for promotion before temporary injury required leave.
• Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
• Moved excess materials to proper storage location.

• and maintained a positive checkout experience.
• Developed early customer service and operational skills in a fast-paced environment.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Co-Manager / Sales Representative | 2005 – 2008, 2009 – Jan 2020

• Started at age 16 to gain experience and learn the tire business.
• Left briefly for Walmart cashier role, returned in 2009 to focus on long-term career, better pay, and leadership growth.
• Progressed to co-manager, assisting the owner with daily operations and team management.
• Oversaw tire replacements, repairs, and maintenance for multiple vehicles.
• Managed inventory, organized workspace, and placed orders for products and equipment.
• Provided expert customer service in person and via phone.
• Led workflow independently or with staff, ensuring quality, efficiency, and customer satisfaction.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.

Key Holder / Team Lead | 2024 – Present

• Open and close the store as a key holder, ensuring smooth daily operations.
• Execute store visuals, seasonal floor moves, and sales displays according to directives.
• Train and mentor new hires in front- and back-of-house operations.
• Assist management with price adjustments, manager overrides, and operational decisions.
• Oversee sales floor and inventory organization, ensuring team execution meets store standards.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.