Isaiah Goudeau
Humble
Summary
Results-oriented individual with a solid background in staff supervision and operational efficiency. Known for supporting management in special events and fostering teamwork to enhance customer satisfaction and service delivery.
Overview
12
12
years of professional experience
Work History
Food Service Handler
The Eat Shop Non-Profit
Houston
11.2023 - Current
- Assisted in serving meals to customers efficiently.
- Collaborated with team members to ensure timely meal service.
- Supported management in organizing special events and catering services.
- Communicated effectively with customers to address dietary needs and preferences.
- Set up workstations with necessary items for food preparation.
- Greeted patrons upon arrival and provided them with menus.
- Monitored temperatures of prepared food and cold-storage areas.
Key Holder
Vitamin Shoppe
Spring
03.2019 - 05.2020
- Assisted customers with purchases and product inquiries.
- Maintained store organization and cleanliness for optimal shopping experience.
- Supervised staff during shifts, ensuring adherence to company policies.
- Managed cash register operations and handled customer transactions efficiently.
- Conducted inventory checks and restocked merchandise as needed.
- Trained new employees on store procedures and customer service standards.
- Monitored sales floor activity to enhance customer engagement and support team goals.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Implemented visual merchandising strategies to improve product displays and promotions.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Lawn and Garden Associate
Lowe's
Spring
05.2018 - 03.2019
- Managed inventory levels to ensure product availability on the sales floor.
- Maintained store cleanliness and organized merchandise displays effectively.
- Ensured proper safety procedures were followed while operating machinery or lifting heavy objects.
- Cleaned up spills quickly using appropriate cleaning supplies.
- Organized seasonal displays including plants, fertilizers, mulch, potting soils.
- Supported inventory management by tracking stock levels and reordering supplies.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
- Helped load customer purchases into vehicles safely and securely.
- Received incoming shipments of merchandise and stocked shelves with new items.
Customer service
Sam's Club
Houston
06.2017 - 03.2018
- Collected and organized shopping carts from parking lot and store entrance.
- Ensured cleanliness and orderliness of cart storage areas.
- Provided assistance with loading purchased items into customer vehicles.
- Maintained safety standards while navigating busy parking lots.
- Assisted in the unloading of delivery trucks and stocking shelves with new merchandise.
Customer Service Representative
Alorica
Humble
06.2015 - 08.2017
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using CRM software.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
JCPenney
Humble
11.2013 - 05.2015
- Assisted customers with product selection and provided product information.
- Managed inventory levels to ensure product availability on the sales floor.
- Operated point-of-sale systems for customer transactions and returns.
- Maintained store cleanliness and organized merchandise displays effectively.
- Trained new associates on sales techniques and store policies.
- Resolved customer inquiries and complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Science - Engineering
Lamar University
Beaumont, TXSkills
- Meal serving
- Food safety
- Catering support
- Dietary communication
- Workstation setup
- Customer service
- Forklift operation
- Load handling
- Visual merchandising
- Staff supervision
- Sales strategy
Timeline
Food Service Handler
The Eat Shop Non-Profit
11.2023 - Current
Key Holder
Vitamin Shoppe
03.2019 - 05.2020
Lawn and Garden Associate
Lowe's
05.2018 - 03.2019
Customer service
Sam's Club
06.2017 - 03.2018
Customer Service Representative
Alorica
06.2015 - 08.2017
Sales Associate
JCPenney
11.2013 - 05.2015
Bachelor of Science - Engineering
Lamar University