Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ISAIAH GUERRERO

Summary

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Keke's Breakfast Cafe
02.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
  • Oversaw food preparation and monitored safety protocols.
  • Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
  • Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices.
  • Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
  • Managed team of up to 75 restaurant staff, maintaining exceptional customer service and quality standards.

General Manager

Chipotle Mexican Grill
10.2020 - 01.2024
  • Supervise daily operations of multi-million dollar fast-casual operation with staff of up to 50 employees
  • Built relationships with guests and team members to ensure steady increase in new and returning guests.
  • Created new protocols, standards of performance and safety, and policies and procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Training of new employees on proper policies and customer service standards, and guided team members to maintain high productivity and performance metrics.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitor and investigate daily cash and inventory discrepancies.
  • Support regulatory state compliance by completing audits both by the State and Company-Hired institutions.
  • Reviewed inventory levels and ADS every week and adjusted ordering and scheduling.
  • Scheduling employees for every aspect of operations based on the day and other month-to-month factors.
  • Mitigated business risks by working closely with Service/Kitchen Managers, Field Leaders, and Compliance team.
  • Handled all hiring and Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Apprentice General Manager

Chipotle Mexican Grill
04.2020 - 10.2020
  • Led a struggling North Gainesville location to being the second highest ADS Producing restaurant in the company within the first 6 months.
  • Supervised a staff of 35+ including a management team of 5, while providing leadership support to 1 other location in managing all facets of day-to-day operations.
  • Supported Field Leader in providing support and supervision for 2 other locations, focusing on identifying leaders and the training and development of Managers in Training to be promoted for upcoming Positions and Locations.
  • Managed relationships with vendors, verifying performance and resolving product, and maintenance concerns.
  • Assisted with all administrative needs such as scheduling, recordkeeping, payroll administration, and accounts payable 70+ employees in various departments.

Service Manager

Chipotle Mexican Grill
10.2019 - 04.2020
  • Developed a Night Team to consistently be at the top of our patch with metrics such as Throughput, Critical Inventory Control, Guest Service while managing to keep up with the impeccable standards and Food Safety required by Chipotle.
  • Maintained successful operations by overseeing 10+ employees, monitoring performance and continuously eliminating knowledge gaps.
  • Increased sales with multifaceted approaches involving employee coaching, customer service, and team motivation.
  • Handle all night service and performed pre-shift meetings for all positions implementing strategies for each.
  • Monitor and control inventory and evaluate to give feedback.

Education

BA - Music Performance

Eastern New Mexico University
04.2019

Skills

  • ServSafe Certified
  • Health and safety management
  • Recruitment and hiring
  • Inventory control
  • Staff development
  • Operations management
  • Staff management
  • License management
  • Operational efficiency
  • Food safety and sanitation
  • Employee scheduling
  • Training and development background

Certification

ServSafe Manager Certification

TAPS Alcohol Certification

Timeline

Assistant General Manager

Keke's Breakfast Cafe
02.2024 - Current

General Manager

Chipotle Mexican Grill
10.2020 - 01.2024

Apprentice General Manager

Chipotle Mexican Grill
04.2020 - 10.2020

Service Manager

Chipotle Mexican Grill
10.2019 - 04.2020

BA - Music Performance

Eastern New Mexico University

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