Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Hancock

Lawrenceville,GA

Summary

I am a Army soldier of over 4 years and have operated in the logistics/ service industry for the same time both on and out of uniform. I have a broad background in asset management with a record of accurate tracking and handling of billions of dollars in government, commercial and private assets. To include conducting diagnostics and repair of numerous brands makes and models. I keep a keen focus on proper process and procedure allowing my self and fellow associates a safe and efficient work place.

Overview

5
5
years of professional experience

Work History

Logistics Specialist

U.S ARMY RESERVE
Forest Park, GA
10.2019 - Current
  • Maintained a highly accurate tracking system covering diverse shipping and receiving transaction database
  • Enhanced customer satisfaction with fast and knowledgeable services
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Ensured compliance with regulatory requirements and internal policies related to assets.
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.

Tech 1

Penske Truck Leasing
Norcross, GA
04.2023 - Current
  • Maintained clear and safe workspace areas to meet company and shop specific standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Informed customers of repairs made for proper tracking of account assets management

Journeyman Heavy Equipment Technician

MARTA
Decatur, GA
10.2021 - 04.2023
  • Attain and updated maintenance records and tracked preventative maintenance scheduled
  • Serviced company fleet consisting of vehicles including Gilleg and New Flyer passenger busses
  • Preformed services such as diagnostic repair and replacement of all vehicle systems from engine, drivetrain, chassis, electrical and brakes.
  • Execute timely repairs both inside shop and on the road occasionally taking over for driver servicing customers on designated routes

Service Advisor

car max
Kennesaw, GA
09.2020 - 07.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Answered customers' questions about hours, seating, current wait time and other information.

Shift Lead Manager

Del Taco Inc.
Kennesaw, GA
01.2019 - 10.2023
  • Planned and delegated work to meet project and production goals.
  • Updated reports and daily logs for management use and permanent files.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Motivated and evaluated personnel for performance improvement and goal achievement.

Shift Leader

Dunkin Donuts & Baskin Robbins
Kennesaw, GA
10.2019 - 06.2020
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Education

High School Diploma -

Kennesaw Mountain High School
Kennesaw, GA
05.2020

Skills

  • Operating various motor vehicles
  • Mechanical Troubleshooting
  • Shipment/ Receiving
  • Safety Practices
  • Materials Handling
  • Data analytics
  • Maintenance Scheduling

Timeline

Tech 1

Penske Truck Leasing
04.2023 - Current

Journeyman Heavy Equipment Technician

MARTA
10.2021 - 04.2023

Service Advisor

car max
09.2020 - 07.2021

Logistics Specialist

U.S ARMY RESERVE
10.2019 - Current

Shift Leader

Dunkin Donuts & Baskin Robbins
10.2019 - 06.2020

Shift Lead Manager

Del Taco Inc.
01.2019 - 10.2023

High School Diploma -

Kennesaw Mountain High School

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Isaiah Hancock