Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Hart

Crum Lynne,PA

Summary

Dynamic professional with a proven track record in relationship building and sales expertise. Excelled in customer service-oriented roles, enhancing client satisfaction and financial planning. Skilled in Microsoft Suite and coding, demonstrating creative thinking and resourcefulness. Achieved significant business growth through strategic client management and effective team collaboration. Business-minded Professional bringing extensive years of providing financial & selling skills to help service customers. Knowledgeable with keen eye for identifying needs and providing appropriate solutions.

Overview

13
13
years of professional experience

Work History

Relationship Banker

PNC Bank
03.2023 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

Inventory Sales Associate

Federal Express
04.2022 - 02.2023
  • Collaborated with team members to optimize store presentation, leading to improved customer experiences.
  • Utilized point-of-sale systems proficiently, ensuring accurate transactions and expedited checkouts for customers.
  • Streamlined inventory management by implementing effective tracking systems and organizing storage areas.
  • Processed shipments accurately and efficiently, reducing delays in product availability on the sales floor.
  • Supported store operations by performing opening/closing procedures efficiently and assisting with administrative tasks as needed.
  • Conducted regular inventory audits, ensuring accurate stock levels and minimizing discrepancies.
  • Aided in visual merchandising tasks, showcasing products effectively to boost overall sales performance.
  • Developed strong product knowledge by attending trainings and staying current on inventory updates, enabling informative guidance for customers during their purchasing decisions.
  • Contributed to loss prevention efforts by adhering to company policies and monitoring potential theft risks on the sales floor.

Retail Sales Supervisor

AT&T Wireless
05.2019 - 04.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.

Lead Retail Sales Consultant

Verizon Wireless
10.2015 - 02.2019
  • Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Managed inventory levels, ensuring optimal stock availability during peak seasons and special promotions.
  • Implemented visual merchandising strategies that enhanced product displays and improved overall store appearance.
  • Assisted in planning promotional events, driving foot traffic and increasing sales volume during key periods.
  • Streamlined communication between management and staff, fostering an environment of collaboration and teamwork.
  • Established partnerships with local businesses to promote products through cross-promotions or joint events effectively.
  • Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.
  • Provided exceptional product demonstrations showcasing features and benefits that catered to specific customer requirements.
  • Increased store revenue through effective upselling and cross-selling techniques tailored to individual customer needs.
  • Analyzed daily sales reports to identify best-selling items and adjusted merchandising plans accordingly for maximum impact.
  • Won "Recognizing You" Award 4x straight and placed 3rd in district and attended Presidents Cabinet in Paris.
  • Promoted in 8 months tenured from RSC to RSC Lead.

Bank Teller

Wells Fargo
08.2013 - 09.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.

Customer Service Representative

Wawa
07.2011 - 08.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Applied Science - Accounting And Computer Science

Delaware County Community College
Media, PA
05.2012

High School Diploma -

Charter High School For Architecture And
Philadelphia, PA
06.2010

Skills

  • Relationship building and management
  • Customer Service-Oriented
  • Sales expertise
  • Cash Handling
  • Financial Planning
  • Creative Thinking
  • Resourcefulness
  • Proficient in Windows, Microsoft XP, Excel, Word & Spread
  • Coding & Computer Technologies
  • Team Player
  • Critical & On-Feet thinker

Timeline

Relationship Banker

PNC Bank
03.2023 - Current

Inventory Sales Associate

Federal Express
04.2022 - 02.2023

Retail Sales Supervisor

AT&T Wireless
05.2019 - 04.2022

Lead Retail Sales Consultant

Verizon Wireless
10.2015 - 02.2019

Bank Teller

Wells Fargo
08.2013 - 09.2015

Customer Service Representative

Wawa
07.2011 - 08.2013

Associate of Applied Science - Accounting And Computer Science

Delaware County Community College

High School Diploma -

Charter High School For Architecture And

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Isaiah Hart