Isaiah Harvey
GREENSBORO,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Service Manager
MAYER TEXTILE MACHINE COPORATION
02.2023 - Current
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Managment Coordinator
MAYER TEXTILE MACHINE CORPORATION
04.2020 - 02.2023
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated and monitored service activities to confirm work met all requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Collected, arranged, and input information into database system.
- Established and maintained service schedules for several projects to help plan organize workload.
- Gathered, organized and input information into digital database.
Spare Parts Administrator
MAYER TEXTILE MACHINE COPORATION
02.2015 - 04.2020
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed vendor relationships, ensuring consistent delivery times and quality standards were met or exceeded.
- Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Organized and maintained an up-to-date database to efficiently track available stock and incoming shipments.
- Enhanced customer satisfaction with prompt and accurate delivery of spare parts orders.
- Established a streamlined returns process that expedited customer refunds while minimizing overall return rates through thorough inspection procedures upon receipt of returned items.
- Coordinated effectively with other departments such as procurement, sales, operations, finance, ensuring smooth interdepartmental communication related to spare parts management issues.
- Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Albemarle High School
Charlottesville, VA06.2001
Skills
- Multiple Priorities Management
- Proficient in Microsoft Word/Excel/Powerpoint
- Service and Parts Teams Management
- Work Planning and Prioritization
- Policy and Procedure Enforcement
- Employee Training and Development
- After-sales support
- Professional and Courteous
- Customer Service Management
- Service Scheduling
- Negotiation and Conflict Resolution
- Project Management
- Service Delivery Optimization
- Schedule Management
Timeline
Service Manager
MAYER TEXTILE MACHINE COPORATION
02.2023 - Current
Service Managment Coordinator
MAYER TEXTILE MACHINE CORPORATION
04.2020 - 02.2023
Spare Parts Administrator
MAYER TEXTILE MACHINE COPORATION
02.2015 - 04.2020
High School Diploma -
Albemarle High School
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