Isaiah Hawkins
Las Vegas
Summary
Results-driven, analytical, experienced supply chain professional with strong business and financial acumen, innovative mindset, and over three years of hands-on experience as an Assistant Store Manager at Ross Dress for Less an recognized organizations. Dedicated leadership for entry into a growth-oriented, employee-centric company in an entry-level management role.
Overview
10
10
years of professional experience
Work History
Sales Supervisor
The Love Store
07.2024 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Security Officer
Ellis Island Casino
07.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Resort Safety Officer
Westgate Resorts
08.2021 - Current
- Followed protocol and continuously demonstrated knowledge of local, state and federal laws and regulations; recognized for zero incidents on disciplinary record
- Conduct patrols during local events hosting up to [how many] attendees and participate in special events, including parades and funerals
- Mediate domestic-related disturbances and protect victims as needed
- Prevent non-approved visitors from entering
- Enfore company rules and policies
- Patrol areas regularly and make notes of suspicious activity
- Secure entrances and check for potential break-in spots
- Approach incidents with calm, professional demeanor
- Accompanied guests to destinations that required security clearance access
- Greeted guests upon arrival and developed trust with regular patrons
- Respond quickly to dispatch and take appropriate actions at each scene
- Demonstrate clear thinking in high-pressure environments
Security Officer
Tahiti Village
02.2019 - 08.2021
- Investigate incidents, including domestic violence, theft, collisions and assaults
- Conduct patrols during local events hosting up to [60] attendees and participate in special events, including parades and funerals
- Prevent non-approved visitors from entering
- Gather CCTV footage, statements, and relevant documentation for reports
- Manage coverage of 'weak' spots and monitor likely target areas
- Enfore company rules and policies
- Patrol areas regularly and make notes of suspicious activity
- Train [9] new security guards
- Approach incidents with calm, professional demeanor
- Perform routine surveillance of premises on foot
Assistant Store Manager
Ross Dress For Less
02.2015 - 01.2019
- Play an integral role in customer service and overall sales numbers
- Clean up minor spills quickly and safely
- Maximize positive customer service experience
- Interviewed candidates for Sales Associate and Merchandiser positions, ensuring all qualifications were met before extending offers
- Manage [22] employees, including scheduling, allocating daily tasks and payroll
- Manage hiring, scheduling, ordering and inventory duties
- Contribute to positive, fun working environment
- Answer phones and record detailed messages
- Take inventory and place order for restocking as needed
- Resolve customer issues promptly and efficiently
Education
Highschool -
Silverado High School
Las Vegas, NV06.2013
Skills
- Microsoft office
- Excel
- Powerpoint
- Management
- Organizational skills
- Sales
- Business intelligence
- Inventory control
- Operations
- Staff training
- Task delegation
- Shrinkage control
- Customer service
Timeline
Sales Supervisor
The Love Store
07.2024 - Current
Security Officer
Ellis Island Casino
07.2023 - 05.2024
Resort Safety Officer
Westgate Resorts
08.2021 - Current
Security Officer
Tahiti Village
02.2019 - 08.2021
Assistant Store Manager
Ross Dress For Less
02.2015 - 01.2019
Highschool -
Silverado High School
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