Summary
Overview
Work History
Education
Skills
Computer Skills Software
Volunteer Community Engagement
Timeline
Generic

Isaiah Hayden

Black Diamond,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Package Handler Associate

FedEx
07.2022 - Current
  • Collaborated with human resources to develop and implement an onboarding program specifically designed for package handlers, streamlining the integration of new hires into the team.
  • Sealed containers and packages with glue, tape or other materials.
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Associate Cashier

Fred Meyer
06.2020 - 08.2021
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.

Education

Bachelor of Science in Business Administration -

University of Memphis/Fogelman college of business
Memphis, TN
12.2022

Business Administration -

Lane College HBCU
Jackson, TN
12.2019

Skills

  • Customer Service
  • Business Development
  • Leadership
  • Planning
  • Sales
  • Operations
  • Detailed oriented
  • Work Planning and Prioritization

Computer Skills Software

  • Microsoft Word
  • Excel
  • PowerPoint
  • Tableau
  • SQL
  • SharePoint
  • Visio

Volunteer Community Engagement

  • Organized neighborhood volunteer cleanup projects
  • Public speaking activities to encourage and support youth initiatives

Timeline

Package Handler Associate

FedEx
07.2022 - Current

Customer Service Associate Cashier

Fred Meyer
06.2020 - 08.2021

Bachelor of Science in Business Administration -

University of Memphis/Fogelman college of business

Business Administration -

Lane College HBCU

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Isaiah Hayden