Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Haygood

Austin

Summary

Dynamic and results-driven Account Manager with a proven track record of exceeding sales targets and fostering strong client relationships. Demonstrated expertise in spearheading strategic initiatives to drive business growth, including successful merchant upgrades, multi-location integrations, and revenue-driving partnerships. Adept at leveraging data insights and persuasive communication to effectively showcase the value proposition to clients. Strong leadership skills in leading teams to surpass goals and drive market penetration. Skilled in cross-functional collaboration and adept at navigating complex organizational landscapes to achieve objectives. Passionate about delivering exceptional customer service and enhancing brand reputation.

Overview

8
8
years of professional experience

Work History

Account Manager II

Favor Delivery
10.2023 - Current
  • Spearheaded the upgrade of multiple merchants by delivering persuasive presentations showcasing the potential benefits backed by historical data, resulting in increased customer retention and revenue growth.
  • Led team training sessions on effective upgrade conversations, improving team proficiency and success rates in merchant upgrades.
  • Successfully converted multi-location cancellations into saves and integrated them without compromising commission rates, demonstrating adept negotiation skills and client relationship management.
  • Initiated meetings with merchants to negotiate paid promotions within the app, driving significant revenue, volume, and user growth:
  • Revenue increased from $1,258.94 to $3,159.79, a 151% increase.
  • Volume increased from 52 orders to 145 orders, a 178% increase.
  • Unique customers increased from 50 users to 139 unique users, a 178% increase.
  • Led the team in converting locations from traditional marketplace status to integrated status, exceeding Q1 goals at 102% and driving increased integration penetration.
  • Transformed a pilot location ranked last in the app to #3, leading to executive-level meetings and securing partnerships for all 20+ locations.
  • Orchestrated a comprehensive rollout strategy for a key merchant, collaborating cross-functionally with internal teams including social media, marketing, branding, design, and content to drive successful integration and promotion efforts. This rollout also included a partner paid promotion for 60 days.
  • Acted as a liaison between the marketing and sales teams, facilitating effective communication and alignment of strategies to drive business objectives.
  • Provided leadership and support to team members during the absence of the manager, conducting weekly check-ins, addressing concerns, and celebrating successes to maintain team morale and performance.
  • Chaired the Black at Favor Employee Resource Group (ERG), organizing successful events such as the Black History Month celebration through collaborative efforts with external vendors and internal stakeholders (H-E-B).
  • Represented the company in various advertisements and social media activities, enhancing brand visibility and engagement through modeling and interviews.

Account Manager

Favor Delivery
09.2021 - Current
  • Manages over 300 locations across Texas.
  • Collaborates across internal departments to optimize high quality volume and promptly complete partner projects.
  • Created a presentation for a national partner showcasing a performance summary for the year which resulted in the partner giving priority to Favor for 100% of their dispatch orders.
  • Consulted partner to increase commission for all locations to gain more visibility on marketplace app, which resulted in 157% increase in orders and signing on 2 new locations.
  • Follows up with Partners after promotions to discuss revenue impact, and what can be done to maintain or improve future promotions.
  • Reviewed business model with partner, recognized that one of our additional features would greatly benefit them, and now handle 100% of their delivery orders.

Account Manager

Turnkey Vacation Rentals
01.2019 - 09.2021
  • Managed portfolio of over 180 accounts across US
  • Oversee over $5M in annualized revenue
  • Exceeding monthly, quarterly, and annual performance goals, consistently appearing in top 3% of each objective

Operations Manager

Social Connections Learning Center
06.2016 - 07.2018
  • Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
  • Reviewed shift reports to understand current numbers and trends
  • Spearheaded regular department training for 10 on-site employees.

Education

Bachelor of Science - Behavioral Science

Midwestern State University
Wichita Falls, TX
05.2015

Skills

  • Systems and software programs (Salesforce, Looker, Smartsheet, Tableau, Microsoft Suite, G Suite, ReThink, & Evernote)
  • Project Management
  • Sales Strategy Development
  • Data Analytics
  • Market Research
  • Strong negotiating and influencing skills
  • Campaign Execution
  • Presentation Skills
  • Online Advertising
  • Media Planning

Timeline

Account Manager II

Favor Delivery
10.2023 - Current

Account Manager

Favor Delivery
09.2021 - Current

Account Manager

Turnkey Vacation Rentals
01.2019 - 09.2021

Operations Manager

Social Connections Learning Center
06.2016 - 07.2018

Bachelor of Science - Behavioral Science

Midwestern State University

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