Isaiah Haynes
Houston,Texas
Summary
Dynamic and versatile college graduate pursuing an MBA, with a robust retail, welding, and manufacturing background. Demonstrated expertise in managing retail operations, coupled with hands-on experience in welding and manufacturing environments. Proven ability to adapt to diverse industries, optimize processes, and contribute to team success. Strong analytical skills and a passion for continuous learning drive a commitment to excellence in all professional endeavors. Eager to leverage multifaceted experience and advanced business acumen to make a meaningful impact in a strategic business role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Oakley
06.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Post Office Clerk
Southern Arkansas University
01.2023 - 05.2024
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
- Implemented new procedures to address potential security risks, safeguarding both postal workers and customers alike from harm or loss due to theft or fraud attempts.
- Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
- Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
- Enhanced workplace safety with thorough equipment inspections and maintenance routines.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Maintained strict adherence to USPS regulations while handling sensitive or confidential mail items securely.
- Monitored inventory of postage stamps and made orders to replenish.
- Sorted mail according to size, shape and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
Sales Associate
Buckle
05.2018 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Abercrombie & Fitch
01.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
MBA - Supply Chain Management Emphasis
Southern Arkansas University
Magnolia, AR05.2025
Bachelor of Science - Industrial Technology Engineering
Southern Arkansas University
Magnolia, AR05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Complex Problem-Solving
- Sales Strategies
- Meeting deadlines
- Merchandising knowledge
- Professional Demeanor
- Retail Store Operations
- Adapt to diverse groups
- Cleaning techniques
- Guest Relations
- Sales Training
- Payment Processing
- Strategic Planning
- Merchandising understanding
- Inventory Tracking
- Sales Development
- Building rapport
- Inventory Control
- Policy and Procedure Adherence
- Product Recommendations
- Order Processing
- Sales Goals Attainment
- Relationship selling
- Business Development
- Sales Forecasting
- CRM software proficiency
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Welding Process Optimization
- Welding Procedure Knowledge
- Soldering and Welding Techniques
- Welding Quality Control
- Mig and Tig Welding
- Welding Procedure Specifications
- Welding Procedure Understanding
- Welding Speed Control
- Basic Welding
- Welding in Various Positions
- Welding Certification
- Steel welding
- Welding Repair
- Welding Research
- Multitasking Abilities
- Calm Under Pressure
- Hand-Eye Coordination
- Injury Prevention
- Weight Training
- Precise Cutting Techniques
- Custom woodworking
- Woodworking Knowledge
- Promotion and marketing
Certification
OSHA Certification
Timeline
Post Office Clerk
Southern Arkansas University
01.2023 - 05.2024
Sales Associate
Oakley
06.2020 - Current
Sales Associate
Buckle
05.2018 - 08.2018
Sales Associate
Abercrombie & Fitch
01.2017 - 08.2017
MBA - Supply Chain Management Emphasis
Southern Arkansas University
Bachelor of Science - Industrial Technology Engineering
Southern Arkansas University
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